Fraud Analyst - Freelance, Remote

Talanto; Northern (KY); Hybrid; USD 6,900 - 11,000; Full time

Job summary

Talanto is recruiting a Fraud Analyst for a remote role with a wellness client delivering colostrum-based supplements. You will guard e-commerce transactions across payment gateways, review high-risk cases, and protect customer trust while ensuring a seamless shopping experience.

You will monitor gateways, conduct confidential account reviews, document security protocols, and identify gaps to improve fraud prevention.

Qualifications

• Minimum 3 years of experience in customer experience or similar roles.
• Proven track record in fraud analysis or risk management.
• Experience with e-commerce or consumer packaged goods (CPG) industry.
• Demonstrated ability to handle sensitive information with discretion.
• Strong analytical and pattern recognition skills.
• Excellent problem-solving abilities.
• Exceptional attention to detail.
• Strong communication and empathy skills.
• Ability to work autonomously with sound judgment.
• Experience with multiple payment gateway systems.
• WFH Set-Up: Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5, and up.
• Internet speed of at least 40MBPS.
• Headset with noise-cancelling mic and webcam.
• Back-up computer and internet connection.
• Quiet, dedicated workspace at home.

Responsibilities

• Review and assess high-risk transactions.
• Monitor multiple payment gateway activities.
• Handle sensitive customer interactions with discretion.
• Conduct confidential account reviews.
• Resolve complex situations while maintaining customer satisfaction.
• Uphold community trust standards.
• Contribute to improving fraud prevention systems.
• Document and update internal security protocols.
• Identify gaps in current fraud prevention measures.
• Recommend process improvements.
• Collaborate with team on risk evaluation.
• Maintain detailed fraud case records.
• Generate fraud prevention metrics.

Skills

Fraud detection

Pattern recognition

Data analysis

Process improvement

Communication skills

Empathy

Autonomy

Payment gateways

Job description

867 $

About the ClientOur client is a pioneering wellness company revolutionizing immune health through natural colostrum-based products. Our client leverages proprietary Cold-Chain BioPotent™ Technology to develop premium supplements that protect and enhance cellular performance. Our client is a research-driven organization committed to transparency, clean ingredients, and environmental sustainability in their mission to empower consumers with better health solutions.
Why does this role exist?This position exists to protect the integrity of our client's e-commerce operations and maintain customer trust in their premium wellness brand. The Fraud Analyst will serve as the primary guardian against fraudulent activities across multiple payment platforms while ensuring legitimate customers maintain a seamless experience. As the company handles high-value transactions and sensitive customer information, this role is crucial in maintaining the brand's reputation and financial security.

The Impact you’ll make

• Review and assess high-risk transactions
• Monitor multiple payment gateway activities

Customer Trust Protection

• Handle sensitive customer interactions with discretion
• Conduct confidential account reviews
• Resolve complex situations while maintaining customer satisfaction
• Uphold community trust standards
• Contribute to improving fraud prevention systems
• Document and update internal security protocols
• Identify gaps in current fraud prevention measures
• Recommend process improvements

Compliance Reporting

• Maintain detailed records of fraud cases
• Ensure adherence to internal policies
• Generate and analyze fraud prevention metrics
• Collaborate with team members on risk evaluation

Skills, Knowledge and Expertise

Required:

• Minimum 3 years of experience in customer experience or similar roles
• Proven track record in fraud analysis or risk management
• Experience with e-commerce or consumer packaged goods (CPG) industry
• Demonstrated ability to handle sensitive information with discretion
• Strong analytical and pattern recognition skills
• Excellent problem-solving abilities
• Exceptional attention to detail
• Strong communication and empathy skills
• Ability to work autonomously with sound judgment
• Experience with multiple payment gateway systems
• WFH Set-Up:
  • Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
  • Internet speed of at least 40MBPS
  • Headset with an extended mic that has noise cancellation and a webcam
  • Back-up computer and internet connection
  • Quiet, dedicated workspace at home

Your Superpowers:

• Fraud detection and prevention
• Pattern recognition
• Data analysis
• Process improvement

You should apply if…

• You're passionate about maintaining trust and integrity in customer relationships
• You're passionate about solving complex problems and identifying patterns
• You're passionate about maintaining trust and integrity in customer relationships
• You're passionate about solving complex problems and identifying patterns

What to expect...

Work Setup:

• Remote position
• Must have a reliable internet connection and a quiet workspace
• Required to provide own computer with Intel Core i5 or something similar or higher operating system

Working Hours:

• US Business Hours (specific schedule TBD)
• Occasional weekend availability for urgent matters
• 40 hours per week

Compensation:

• $5 per hour
• No benefits package included