Remote Foundry Support Operations Analyst

M9 Solutions LLC.; United States; Remote; USD 100,000 - 115,000; Full time

Job summary

M9 Solutions LLC. is seeking a CSS Support Operations Analyst to work remotely in support of a contract for a client located in Washington, DC. The candidate must be a U.S.

citizen or lawful permanent resident and prepared to engage with complex, technical software in a fast-paced setting. Responsibilities include handling customer inquiries through a ticketing system, collaborating with engineers to root cause issues, and maintaining Foundry training materials.

Qualifications

• US citizen or lawful permanent resident.
• Ability to work independently with minimal supervision.
• Excellent English writing and communication skills.
• Experience in customer support operations, troubleshooting and debugging.
• Comfort with fast-paced environments and technical software platforms.

Responsibilities

• Handle customer inquiries via ticketing system to maximize outcomes of deployed products and workflows.
• Collaborate with product engineers, implementation teams, and enablement engineers to root cause and fix problems.
• Identify and resolve technical issues by reproducing client-reported problems and systematic troubleshooting.
• Develop a deep understanding of Foundry applications and keep training materials updated.
• Operate and build tooling and infrastructure to scale customer enablement.

Skills

High-volume workflows

English communication

Palantir Foundry

Independent work

SQL

PySpark

Java

TypeScript/JavaScript

Tools

Palantir Foundry

SQL

PySpark

Java

TypeScript/JavaScript

Job description

M9 Solutions LLC. is seeking a CSS Support Operations Analyst to work remotely in support of a contract for a client located in Washington, DC. The candidate must be a U.S.

citizen or lawful permanent resident and prepared to engage with complex, technical software in a fast-paced setting. Responsibilities include handling customer inquiries through a ticketing system, collaborating with engineers to root cause issues, and maintaining Foundry training materials.