Palantir Foundry Support Engineer II (Remote)

M9 Solutions LLC.; United States; Remote; USD 120,000 - 135,000; Full time

Job summary

M9 Solutions LLC seeks a CSS Support Engineer L2 to provide first-line support for Palantir Foundry users from a remote work location across the United States. The role involves collaborating with data engineers, diagnosing issues, and contributing to global support initiatives.

The ideal candidate has a background in CS/engineering, strong Python and PySpark skills, knowledge of APIs/REST, and excellent written English for customer interactions. U.S.

Qualifications

• U.S. citizen or lawful permanent resident.
• Background in Computer Science, Engineering, Information Systems, or other technical field.
• Proficiency in Python and PySpark; SQL, Java, and TypeScript/JavaScript are favorable.
• Excellent written English for customer communications.

Responsibilities

• Serve as a technical liaison for data engineers using Palantir Foundry, providing first-line support.
• Understand Foundry applications to address user inquiries effectively.
• Collaborate with product engineers to diagnose and resolve bugs.
• Lead support initiatives to improve global platform support and efficiency.
• Contribute to core documentation and clarify complex concepts.
• Translate observed trends into feature requests with product teams.

Skills

Python

PySpark

SQL

Java

TypeScript

JavaScript

APIs & REST

English writing

Education

Computer Science

Engineering

Job description

M9 Solutions LLC seeks a CSS Support Engineer L2 to provide first-line support for Palantir Foundry users from a remote work location across the United States. The role involves collaborating with data engineers, diagnosing issues, and contributing to global support initiatives.

The ideal candidate has a background in CS/engineering, strong Python and PySpark skills, knowledge of APIs/REST, and excellent written English for customer interactions. U.S.