Remote Fitness Support Specialist

American Specialty Health; United States; On-site; USD 32,000 - 46,000; Full time

Job summary

American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department. The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH's Fitness programs.

This remote, work-from-home role requires a stable internet connection and the ability to participate in video meetings. You will handle inbound calls, explain ASH Fitness products, document calls, collect co-pays when needed,

Qualifications

• High School Diploma or GED required.
• 1 year experience performing customer service duties required.
• Inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience using Microsoft Office required.

Responsibilities

• Receives and responds to telephone calls from members, fitness clubs and health plans.
• Demonstrates knowledge and understanding of all ASH Fitness products and programs.
• Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Coordinates collection of necessary information, including member co-pays or payments when necessary.
• Forwards documentation to Research Team for follow up if issue requires additional action.
• Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
• Handles all issues requiring additional action within the necessary timeframes.
• Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other ASH department personnel, contacting clubs and members as required.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer service

Telephone etiquette

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department. The primary purpose of this position is to provide customer service to members who are seeking or utilizing ASH's Fitness programs.

This remote, work-from-home role requires a stable internet connection and the ability to participate in video meetings. You will handle inbound calls, explain ASH Fitness products, document calls, collect co-pays when needed,