Remote Fitness Support Specialist

American Specialty Health, Inc.; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department. The role provides customer service to members seeking or using ASH's Fitness programs and supports remote work.

This position requires a High School Diploma or GED, at least one year of customer service experience, inbound call center exposure preferred, and basic Microsoft Office skills.

Qualifications

• High School Diploma or GED required.
• 1 year experience performing customer service duties required.
• Inbound call center experience preferred.
• Experience in healthcare preferred.
• Basic experience using Microsoft Office required.

Responsibilities

• Receives and responds to telephone calls from members, fitness clubs and health plans.
• Demonstrates knowledge and understanding of all ASH Fitness products and programs.
• Answers incoming calls on the ASH telephone system in a professional, accurate, timely, and courteous manner.
• Ascertains the nature of the call and records information in the appropriate system.
• Provides answers to member questions by following standard policies and procedures.
• Coordinates collection of necessary information, including member co-pays or payments when necessary.
• Forwards documentation to Research Team for follow up if issue requires additional action.
• Researches unique questions using all available resources. Refers difficult issues to Supervisor for appropriate answers.
• Handles all issues requiring additional action within the necessary timeframes.
• Manages time to ensure calls are answered within required timeframes and appropriate follow up is conducted in a timely manner.
• Attends and participates in meetings to discuss issues and foster teamwork among department personnel.
• Responds to requests from other ASH department personnel, contacting clubs and members as required.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Customer service

Interpersonal communication

Phone calls handling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

American Specialty Health Incorporated is seeking a Customer Service Representative-Fitness to join our Customer Service-Fitness department. The role provides customer service to members seeking or using ASH's Fitness programs and supports remote work.

This position requires a High School Diploma or GED, at least one year of customer service experience, inbound call center exposure preferred, and basic Microsoft Office skills.