Remote-First UK&I Account Management Lead

Elevenlabs; United States; Remote; USD 140,000 - 210,000; Full time

Job summary

ElevenLabs in the United States is seeking a seasoned Account Management Lead to guide a high‑performing AM team across UK&I. You’ll balance people leadership, strategic direction, and direct customer impact to improve post‑sales outcomes and measurable value for customers and the business.

You will coach priority accounts, design scalable renewal and expansion playbooks, and build executive relationships. Partner with Europe GTM and cross‑functional teams to drive cohesive, AI‑first customer

Qualifications

• 10+ years in Account Management or post-sales roles within SaaS.
• 5+ years of direct people leadership — developing talent and driving team quota.
• Strong player-coach mindset: comfortable managing key accounts directly while leading others.
• Proven track record of exceeding renewal, expansion, and NRR goals.
• Expertise in CS methodologies and ROI storytelling.
• Strong analytical and operational skills with data-driven decision making.
• Builder mindset: able to create and refine processes and playbooks in an AI-first environment.
• Bonus: Hands-on with tools (Salesforce, Gong, Sigma, Pylon) and data quality improvements.

Responsibilities

• Lead, coach, and develop a high-performing AM team across UK&I.
• Own team and regional NRR, retention, and expansion goals.
• Directly manage priority accounts and join key customer conversations.
• Set strategic direction for CS initiatives aligned with company goals.
• Monitor delivery quality and implement scalable processes for accuracy and visibility.
• Design playbooks for renewals, upsells, and adoption; automate workflows.
• Own development and optimization of best practices for Commercial and Scale playbooks.
• Build executive relationships and represent the voice of the customer in leadership discussions.
• Partner with Europe GTM & cross-functional leadership to align objectives and drive cohesive execution.

Skills

Account Management

People Leadership

SaaS knowledge

UK&I experience

Analytical skills

Customer Success

Data-driven

AI-first mindset

Salesforce

Tools

Salesforce

Gong

Sigma

Pylon

Job description

ElevenLabs in the United States is seeking a seasoned Account Management Lead to guide a high‑performing AM team across UK&I. You’ll balance people leadership, strategic direction, and direct customer impact to improve post‑sales outcomes and measurable value for customers and the business.

You will coach priority accounts, design scalable renewal and expansion playbooks, and build executive relationships. Partner with Europe GTM and cross‑functional teams to drive cohesive, AI‑first customer