Remote-First Trust & Safety Policy & Risk Insights Lead

Real Work From Anywhere Ltd.; United States; Remote; USD 140,000 - 220,000; Full time

Benefits offered by this job

Equity

Health benefits

Flexible time off

Travel stipend

Remote-first

Team offsites

Job summary

Kindred is seeking an analytically strong Trust & Safety professional to join our established T&S team and deepen how we understand, anticipate, and govern risk across our marketplace. You’ll turn signals into insight and insight into policy, spotting trends before incidents occur and guiding product and enforcement decisions.

This role sits at the intersection of analysis and governance, splitting time between owning policies and building risk intelligence, with partnership across marketplace

Qualifications

• 8+ years of experience in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance.
• Track record of risk or trend analysis that changed product, policy, or operational decisions.
• Comfort working directly with data to find trends and build reporting (SQL or similar strongly preferred).
• Experience owning or evolving T&S policies, enforcement standards, appeals, or QA/audit programs in a live enforcement environment.
• Experience with fraud, abuse, or platform misuse.
• Excellent written and verbal communication, including the ability to turn complex analysis into clear recommendations for executives.
• High judgment, comfort with ambiguity, and the ability to make principled tradeoffs.

Responsibilities

• Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation.
• Develop policy for emerging risks, informed by incident trends, regulatory developments, and industry practice.
• Define enforcement standards and decision frameworks that operations teams can apply consistently and confidently.
• Help shape and, over time, own our appeals framework as it takes form, using appeal outcomes as a signal of policy clarity and enforcement accuracy.
• Ensure policies are internally consistent and aligned with Terms of Service, regularly reviewed against real-world incidents.
• Maintain a clear policy change log and governance process, documenting what changed, why, and how decisions were made.
• Co-own QA and calibration processes with Operations Enablement, ensuring policy changes translate into training and tooling.
• Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals.
• Monitor member and vendor risk signals, partnering with cross-functional teams to define and refine them.
• Identify emerging harms early and size their potential impact before they scale.
• Lead root-cause analysis on significant incidents and recurring issues, closing the loop to system change.
• Deliver data-backed recommendations to Product, Policy, and Operations and track adoption.
• Translate complex risk findings into crisp leadership narratives.

Skills

SQL

Risk analysis

Policy development

Data storytelling

Communication

Fraud awareness

Tools

Fraud detection tooling

Job description

Kindred is seeking an analytically strong Trust & Safety professional to join our established T&S team and deepen how we understand, anticipate, and govern risk across our marketplace. You’ll turn signals into insight and insight into policy, spotting trends before incidents occur and guiding product and enforcement decisions.

This role sits at the intersection of analysis and governance, splitting time between owning policies and building risk intelligence, with partnership across marketplace