Remote-First Technical Account Lead for AI Platform

n8n; Virginia (MN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Ownership with equity

Generous vacation policy

Health & wellness benefits

401(k) retirement plan with employer match

Career growth budget

Remote-first team culture

Unlimited AI budget

Job summary

n8n is seeking a Technical Account Manager to own the success of strategic customers, ensuring high performance and reliable environments. You will partner with customers to implement best practices, troubleshoot challenges, and drive platform health.

With extensive expertise in cloud infrastructure and a strong customer-facing background, you will shape how our top-tier clients scale their automation. Join our rapidly growing team in Virginia, where remote work is encouraged and valued.

Qualifications

• Strong experience in Technical Account Management or similar.
• Deep understanding of cloud infrastructure and distributed systems.
• Ability to troubleshoot production challenges.
• Clear communication of complex technical topics.
• Experience collaborating with technical stakeholders.

Responsibilities

• Act as the technical point of contact for top tier customers.
• Assess customer deployments for scalability and performance.
• Oversee technical support and issue management.
• Analyze support activity for continuous improvement.
• Coordinate with internal teams for customer success.

Skills

Technical account leadership

Infrastructure and platform expertise

Production troubleshooting

Clear technical communication

Stakeholder management

Cross-functional collaboration

DevOps and infrastructure experience

Education

Relevant technical degree or equivalent experience

Tools

Docker

Kubernetes

Job description

n8n is seeking a Technical Account Manager to own the success of strategic customers, ensuring high performance and reliable environments. You will partner with customers to implement best practices, troubleshoot challenges, and drive platform health.

With extensive expertise in cloud infrastructure and a strong customer-facing background, you will shape how our top-tier clients scale their automation. Join our rapidly growing team in Virginia, where remote work is encouraged and valued.