Remote-First Strategic Client Success Leader

Jobgether SRL; Columbus (OH); Remote; USD 99,000 - 121,000; Full time

Benefits offered by this job

Remote-first

Ohio/Northern Kentucky priority

Mentoring opportunities

Executive exposure

Job summary

Jobgether SRL is seeking a Senior Client Success Manager to own a portfolio of approximately 12 high-value accounts and drive the commercial relationship from day-to-day engagement through renewals and growth. You will lead executive-level interactions, shape technology roadmaps, and ensure project success within delivery capabilities.

The role emphasizes retention, margin protection, client satisfaction, and long-term value over new-logo acquisition, with remote-first work and priority given to

Qualifications

• 5-8+ years in strategic account management, client success, or comparable client-facing role.
• Strong track record negotiating contract renewals across complex orgs.
• Financial literacy to explain retainer utilization, budget performance, and margins.
• Experience in software/delivery environments and technical discussions.
• Ability to establish healthy commercial boundaries and retention focus.

Responsibilities

• Own the full commercial relationship and project success for ~12 high-value accounts.
• Lead quarterly business reviews with visibility into performance, priorities, risks, and future plans.
• Develop trusted-advisor relationships by understanding clients' technology roadmaps.
• Lead renewal negotiations within guidelines and escalate pricing/terms when needed.
• Own budget-status, retainer-burn, billing-milestone, and change-order discussions.
• Identify scope creep and renewal risks, partnering with project teams to resolve.
• Collaborate with technical leads on roadmap discussions, translating tech into business language.
• Partner with QA/delivery on bug-fix SLAs, scope, and design reviews with client alignment.
• Provide account health updates and revenue forecasts to senior leadership.
• Mentor other Client Success staff and provide backup coverage for reviews/escalations.

Skills

Strategic account management

Client success

Relationship management

Contract negotiations

Financial literacy

Executive communication

Delivery collaboration

Job description

Jobgether SRL is seeking a Senior Client Success Manager to own a portfolio of approximately 12 high-value accounts and drive the commercial relationship from day-to-day engagement through renewals and growth. You will lead executive-level interactions, shape technology roadmaps, and ensure project success within delivery capabilities.

The role emphasizes retention, margin protection, client satisfaction, and long-term value over new-logo acquisition, with remote-first work and priority given to