Remote First-Line Tech Service Engineer

AMF Bakery Systems Inc.; Richmond (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Growth opportunities

Job summary

AMF Bakery Systems is seeking a First Line Technical Service Support Engineer who will support AMF customers while they are experiencing breakdown or other technical issues. The ideal candidate for the role should have a strong customer-centric approach and be empowered to grow the aftermarket parts and service business.

The Candidate must be able to work independently in a remote environment and have a passion to develop and share knowledge resources throughout company.

Qualifications

• 3+ years of experience in customer technical support solving mechanical, electrical and programming troubleshooting.
• Experience with PLCs and electrotechnical systems is required.
• Customer-centric approach and ability to work independently in a remote environment.
• Strong communication and problem-solving skills.

Responsibilities

• Provide exceptional customer service including troubleshooting and researching requests.
• Answer technical support calls and provide end-user support via remote technologies and phone.
• Follow up with customers and internal teammates in a timely manner.
• Update and reassign cases using the case management system.

Skills

Electrotechnical troubleshooting

PLC ladder logic

Customer technical support

Communication skills

Travel readiness

Education

Mechanical Engineering or Electrical Engineering degree

Tools

MS Dynamics CRM

Job description

AMF Bakery Systems is seeking a First Line Technical Service Support Engineer who will support AMF customers while they are experiencing breakdown or other technical issues. The ideal candidate for the role should have a strong customer-centric approach and be empowered to grow the aftermarket parts and service business.

The Candidate must be able to work independently in a remote environment and have a passion to develop and share knowledge resources throughout company.