Field Electrical & Controls Technician

AMF Bakery Systems; North Carolina; On-site; USD 65,000 - 90,000; Full time

Job summary

A leading bakery equipment provider is seeking a Field Service Technician in North Carolina. This role involves providing on-site service for bread and roll line equipment, requiring strong mechanical skills with at least three years of field service experience in the food or beverage industry. Candidates must be able to travel extensively across North America and internationally, ensuring customer satisfaction through technical expertise and troubleshooting. Full-time position with competitive benefits.

Qualifications

• Three years field service experience in food or beverage industry.
• Five years mechanical and electrical experience in automated equipment environment.
• Ability to travel 75% of time within North America and internationally.
• Proficient in reading and interpreting engineered blueprints.
• Proficiency and trouble‑shooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics and electrical circuits.
• Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair and re‑assemble mechanical devices.
• Proper written and verbal communication skills to interact professionally with engineering, sales force and customers.
• Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLCs, OITs, etc.
• Background in Rockwell Product line SLC‑500, Panel View Logix 5000, Panel View Plus and associated communication software.
• Programming capabilities required, ability to understand the programmable logic control process and make changes as directed.

Responsibilities

• Provide on-site service for bread & roll line equipment.
• Supervise installation of equipment.
• Train customer personnel in equipment operation.
• Review spare parts needs for customers, interface with Inside Sales Rep’s to coordinate customer needs in parts.
• Act as a technical resource for the customer to operate bread and roll line equipment at maximum potential.
• Identify and communicate new equipment opportunities to the outside sales force.
• Phone troubleshooting for customer breakdowns.
• Conduct occasional trips to AMF locations to participate in equipment review, final assembly and checkout.
• Create weekly activity reports, detailed technical reports from each customer site visit and weekly expense reports.
• Provide feedback to engineering for technical problem solving.
• Promote parts, kits and service for all AMF serviced and installed equipment.

Skills

Mechanical experience

Electrical and controls experience

Proficient in reading blueprints

Troubleshooting power transmission parts

Basic machine shop skills

Communication skills

Understanding of Variable Speed Drives

Background in Rockwell Product line

Programming capabilities for PLCs

Communication skills

Travel readiness

Job description

Join to apply for the Field Service Tech role at AMF Bakery Systems.

Position posted 3 weeks ago—be among the first 25 applicants.

About Markel Food Group

The Markel Food Group family of companies (www.markelfoodgroup.com) includes AMF Bakery Systems (www.amfbakery.com), Reading Bakery Systems (www.readingbakery.com), Tromp Group (www.trompgroup.nl), and Solbern (www.solbern.com). The companies serve as market leaders in the manufacturing and design of automated food processing equipment for the production of bread, bun, baked snacks, cakes, pizza, pastries, and other specialty baking products.

Field Service Technician

Job Summary

Field Service Technician to provide on‑site service and installation support for bread & roll line equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA.

Ideal candidate will have strong mechanical experience; electrical and controls experience is a plus.

How You Will Impact AMF Aftermarket Rebuilds And Upgrades

• Supervise mechanical and electrical installation of bread and roll line equipment
• Service and maintenance of existing bread and roll line equipment
• Ensure basic training of customer personnel in Maintenance, Sanitation & Operation of bread and roll line equipment
• Review spare parts needs for customers, interface with Inside Sales Rep’s to coordinate customer needs in parts
• Act as a technical resource for the customer to operate bread and roll line equipment at maximum potential
• Identify and communicate new equipment opportunities to the outside sales force
• Phone troubleshooting for customer breakdowns
• Conduct occasional trips to AMF locations to participate in equipment review, final assembly and checkout
• Create weekly activity reports, detailed technical reports from each customer site visit and weekly expense reports
• Provide feedback to engineering for technical problem solving
• Promote parts, kits and service for all AMF serviced and installed equipment

What You Need To Succeed

• Three (3) years field service experience in food, beverage, bakery or packaging industry
• Five (5) years mechanical and electrical experience in a high‑speed bakery or other automated process equipment environment
• 75% travel required in North America and internationally
• Proficient in reading and interpreting engineered blueprints
• Proficiency and trouble‑shooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics and electrical circuits
• Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair and re‑assemble mechanical devices
• Proper written and verbal communication skills to interact professionally with engineering, sales force and customers
• Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLCs, OITs, etc.
• Background in Rockwell Product line SLC‑500, Panel View Logix 5000, Panel View Plus and associated communication software
• Programming capabilities required, ability to understand the programmable logic control process and make changes as directed

Working Conditions

• Extensive travel on a weekly basis
• In general, trips will average 5 to 6 days; some installations may require technicians to be away for 2 to 3 weeks at a time
• Every effort is made to allow technicians to come home for a short break if installations go beyond 2 weeks; distance and practicality of travel may impact this joint decision
• Typical days at customer sites will last from 8 to 12 hours with occasional 24 hours’ day/night shift patterns
• Commercial wholesale bakeries can be loud, hot and stressful at times
• Personal tools and diagnostic equipment required

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Engineering and Information Technology

Industries

Machinery Manufacturing

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