Field Service Tech

AMF Bakery Systems Inc.; Richmond (VA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading bakery equipment provider is seeking a Field Service Technician to deliver on-site service and installation support for bakery line equipment. The position requires three years of field experience, a strong mechanical background, and the ability to travel 75% of the time both nationally and internationally. The ideal candidate will troubleshoot equipment, provide customer support, and maintain relationships, ensuring all equipment runs at maximum potential. This role demands flexibility with travel and working conditions and a proficiency in electrical systems and mechanical repairs.

Qualifications

• Three years of field service experience in the food or packaging industry.
• Five years of mechanical and electrical experience in automated process equipment.
• Capability to travel 75% of the time across North America and internationally.

Responsibilities

• Provide on-site service and installation support for bakery equipment.
• Troubleshoot customer equipment breakdowns via phone.
• Create weekly activity and technical reports from customer site visits.

Skills

Field service experience in food/beverage/bakery

Mechanical experience

Electrical troubleshooting

Reading and interpreting engineered blueprints

Basic written and verbal communication

Tools

Programmable Logic Controllers (PLCs)

Power transmission parts

Diagnostic equipment

Job description

Overview

Field Service Technician to provide on-site service and installation support for bread & roll line equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA.

Ideal candidate will have a strong mechanical experience, electrical and controls experience is a plus.

About Markel Food Group

The Markel Food Group family of companies (www.markelfoodgroup.com) includes AMF Bakery Systems (www.amfbakery.com), Reading Bakery Systems (www.readingbakery.com), Tromp Group (www.trompgroup.nl), and Solbern (www.solbern.com). The companies serve as market leaders in the manufacturing and design of automated food processing equipment for the production of bread, bun, baked snacks, cakes, pizza, pastries, and other specialty baking products.

The Markel Food Group companies are subsidiaries under Markel Ventures, Inc., (www.markelventures.com), a wholly-owned subsidiary of Markel Corporation (NYSE:MKL).

How you will impact AMF Aftermarket rebuilds and upgrades

• Supervise mechanical and electrical installation of bread and roll line equipment;
• Service and maintenance of existing bread and roll line equipment;
• Ensure basic training of customer personnel in Maintenance, Sanitation & Operation of bread and roll line equipment;
• Review spare parts needs for customers, interface with Inside Sales Reps to coordinate customer needs in parts;
• Act as a technical resource for the customer to operate bread and roll line equipment at maximum potential;
• Identify and communicate new equipment opportunities to the outside sales force;
• Phone troubleshooting for customer breakdowns;
• Conduct occasional trips to AMF locations to participate in equipment review, final assembly and checkout;
• Create weekly activity reports, detailed technical reports from each customer site visit and weekly expense reports;
• Provide feedback to engineering for technical problem solving;
• Promote parts, kits and service for all AMF serviced and installed equipment.

What you need to succeed

• Three (3) years field service experience in food/beverage/ bakery or packaging industry
• Five (5) years mechanical and electrical experience in a high-speed bakery or other automated process equipment environment
• 75% travel required in North America and international
• Proficient in reading and interpreting engineered blueprints
• Proficiency and troubleshooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics and electrical circuits
• Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair and re-assemble mechanical devices
• Proper written and verbal communication skills to interact professionally with engineering, sales force and customers
• Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLCs, OITs, etc.
• Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus and associated communication software
• Programming capabilities are required, ability to understand the programmable logic control process and make changes as directed.

Working Conditions

• Extensive travel on a weekly basis
• In general, trips will average 5 to 6 days however some installations may require technicians to be away for 2 to 3 weeks at a time.
• Every effort is made to allow technicians to come home for a short break if installations go beyond 2 weeks. Distance and practicality of travel may impact this joint decision.
• Typical days at customer sites will last from 8 to 12 hours with occasional 24 hours' day/ night shift patterns
• Commercial Wholesale bakeries can be loud, hot and stressful at times
• Personal tools and diagnostic equipment required