Remote-First Federal Account Manager | Renewals & Growth

Big Internet Seller Services Inc; Northern (KY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Mattermost, the leading collaborative workflow platform, is seeking a Federal Account Manager (AM) to drive expansion and renewals within existing federal customers. You will operate alongside Federal Account Executives to manage opportunities, coordinate with cross-functional teams, and build business cases to demonstrate value.

The role is remote-first in the United States, with a focus on federal and regulated environments, requiring strong discovery and deal-execution skills and the

Qualifications

• 3–5+ years of experience in sales, account management, renewal management, or commercial closing roles.
• Proven ability to run multiple sales cycles in parallel.
• Strong discovery, communication, and deal execution skills.
• Experience using CRM systems (Salesforce preferred).
• This role may require the candidate to obtain and maintain a U.S. security clearance in the future.

Responsibilities

• Lead expansions within existing accounts when scope and complexity allow.
• Identify upsell and cross-sell opportunities through customer engagement and usage insights.
• Partner with AEs on expansions that become larger, more strategic, or more complex.
• Manage inbound expansion requests from existing customers.

Skills

Sales experience

Discovery

Deal execution

Multi-cycle selling

Tools

Salesforce

Job description

Mattermost, the leading collaborative workflow platform, is seeking a Federal Account Manager (AM) to drive expansion and renewals within existing federal customers. You will operate alongside Federal Account Executives to manage opportunities, coordinate with cross-functional teams, and build business cases to demonstrate value.

The role is remote-first in the United States, with a focus on federal and regulated environments, requiring strong discovery and deal-execution skills and the