Federal Account Manager - Expansion & Renewals

Mattermost, Inc.; Northern (KY); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Remote-first

Open-source company

Job summary

Mattermost, Inc. seeks a Federal Account Manager to drive expansions and renewals in a territory-aligned role alongside Federal AEs. You will own expansions within existing federal accounts, drive renewal management, and enable the field with territory insights.

You'll work with FSIs and partners, maintain CRM hygiene, understand the Federal procurement cycle, and aspire to secure value-driven outcomes for government customers while supporting remote-first operations.

Qualifications

• 3–5+ years in sales, account management, renewal management, or commercial closing roles.
• Ability to run multiple sales cycles in parallel.
• Strong discovery, communication, and deal execution skills.
• Experience using CRM systems (Salesforce preferred).
• May require U.S. security clearance in the future.

Responsibilities

• Expansion ownership within existing federal accounts and identifying upsell opportunities.
• Renewal management, risk mitigation, and building business cases for renewals.
• Collaborate with AEs on expansions that become larger or more strategic.
• Maintain CRM hygiene, forecasting accuracy, and deal documentation.
• Engage with Federal System Integrators and partner-led opportunities.

Skills

Sales experience

Account management

Renewals

CRM (Salesforce)

Tools

Salesforce

Job description

Mattermost, Inc. seeks a Federal Account Manager to drive expansions and renewals in a territory-aligned role alongside Federal AEs. You will own expansions within existing federal accounts, drive renewal management, and enable the field with territory insights.

You'll work with FSIs and partners, maintain CRM hygiene, understand the Federal procurement cycle, and aspire to secure value-driven outcomes for government customers while supporting remote-first operations.