Remote-First Director, Commercial Lines Operations

Insurance Office of America; Rosenberg (TX); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with employer match

Paid holidays

Job summary

Insurance Office of America seeks a Director, Commercial Lines to lead national Commercial P&C operations and drive workflow standardization, process improvement, and strategic initiatives. You will partner with regional leadership to optimize service delivery, scale operations, and support M&A integration.

The role emphasizes on-site collaboration when needed, a strong focus on stakeholder engagement, and advancing the agency's operating model with best practices and leadership accountability.

Qualifications

• Active Property & Casualty license required.
• CPCU or CIC designation preferred.
• 5–7+ years of Commercial Lines operational leadership in a large brokerage/agency.

Responsibilities

• Develop and execute Commercial Lines strategy with leadership to improve operations.
• Identify operational challenges and implement scalable solutions for efficiency and quality.
• Standardize workflows, procedures, and best practices across the organization.
• Lead process improvements to boost productivity and consistency.
• Analyze staffing and capacity to support growth and operations.

Skills

Commercial lines leadership

Operational excellence

Workflow standardization

Root cause analysis

Stakeholder management

Change leadership

Analytical thinking

Education

Property & Casualty License

CPCU or CIC designation

Tools

EPIC

Job description

Insurance Office of America seeks a Director, Commercial Lines to lead national Commercial P&C operations and drive workflow standardization, process improvement, and strategic initiatives. You will partner with regional leadership to optimize service delivery, scale operations, and support M&A integration.

The role emphasizes on-site collaboration when needed, a strong focus on stakeholder engagement, and advancing the agency's operating model with best practices and leadership accountability.