Remote-First Customer Success Associate II

Coinbase Bridge; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Coinbase is hiring a Customer Success Associate for a remote-first role supporting customers worldwide. You will serve as a primary expert for Coinbase products and work with a team dedicated to delivering world-class service and improving the customer experience.

You will help customers navigate crypto services, maintain strong relationships, and collaborate with cross-functional teams to drive results while aligning with Coinbase’s mission.

Qualifications

• Experience in customer service or support, particularly with high value customers.
• Excellent communication and relationship management skills.
• Passion for helping customers use Coinbase products successfully.

Responsibilities

• Promote customer retention, growth and satisfaction by maintaining positive relationships.
• Provide best in class customer support, addressing issues and guiding to resolution.
• Use data and feedback to address root causes and improve the customer experience.
• Identify customer needs proactively to simplify experiences and reduce friction.
• Communicate clearly with internal and external partners to drive results.
• Develop a deep understanding of Coinbase products to assist customers navigating crypto.

Job description

Coinbase is hiring a Customer Success Associate for a remote-first role supporting customers worldwide. You will serve as a primary expert for Coinbase products and work with a team dedicated to delivering world-class service and improving the customer experience.

You will help customers navigate crypto services, maintain strong relationships, and collaborate with cross-functional teams to drive results while aligning with Coinbase’s mission.