Remote-First Consulting Coordinator

Mann Consulting LLC; San Francisco (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401K matching

PTO

Training budgets

Medical

Dental

Commuter checks

Wellness reimbursement

Job summary

Mann Consulting LLC is seeking a capable Consulting Coordinator to join a fast-growing firm in San Francisco. This full-time salaried position offers benefits, development opportunities, and exposure to diverse technical projects across consulting services, troubleshooting, and automation.

You are the first line of contact for clients, handling inquiries, routing to specialists, and supporting process improvements. A strong willingness to learn and a customer-first mindset are essential.

Qualifications

• Previous tech support experience required.
• Interest in automation and designing better processes.
• Passionate about providing a superb and memorable customer experience.
• Willingness to receive considerable critical & constructive feedback on process.
• Obtain good risk management and communication skills.
• Eager to learn many new skills.

Responsibilities

• Conduct client consulting services, including phone support, limited on-site client work, research, estimates and proposals.
• Input requests daily for completed and future client work.
• Support Mann’s network and cloud vendors as needed.
• Share & train on new technologies and best practices. Work with consultants to propose the best solutions for our broad client base.
• Continually surprise & delight clients and coworkers with your contributions.
• Significant on-boarding and off-boarding processes and automation. Mostly remote work for clients at Mann office.
• Participate in meetings with staff, clients, and prospects.
• Develop and significantly improve skills in major Mac and PC, Internet, networking, and general office applications.
• Limited travel outside the area may be required. For meetings in the Bay Area, access to an automobile is essential. Business travel will be reimbursed according to standard practices

Skills

Tech support experience

Automation interest

Customer experience

Learning mindset

Risk management

Tools

Mac/PC proficiency

Office software

Job description

Mann Consulting LLC is seeking a capable Consulting Coordinator to join a fast-growing firm in San Francisco. This full-time salaried position offers benefits, development opportunities, and exposure to diverse technical projects across consulting services, troubleshooting, and automation.

You are the first line of contact for clients, handling inquiries, routing to specialists, and supporting process improvements. A strong willingness to learn and a customer-first mindset are essential.