Remote Financial Software Support Specialist

Cincsystems; Duluth (GA); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Cincsystems in Duluth, GA, is looking for a Financial Software Support Analyst to join their team. This full-time position requires strong customer service skills, a background in accounting principles, and software support experience. Responsibilities include resolving customer issues, documentation, and proactive client training to enhance satisfaction. Cincsystems offers a hybrid work environment and values a team-oriented culture. Ideal candidates are detail-oriented, self-starters eager to exceed customer expectations and improve user experiences.

Qualifications

• 2+ years of software support experience.
• Basic understanding of core accounting principles.
• Familiarity with banking terminology and processes.

Responsibilities

• Reproducing the customer issue to determine root cause.
• Resolving customer issues that do not require development.
• Providing accurate professional responses to customers.

Skills

Customer service

Analytical thinking

Communication skills

Detail oriented

Multi-tasking

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Cincsystems in Duluth, GA, is looking for a Financial Software Support Analyst to join their team. This full-time position requires strong customer service skills, a background in accounting principles, and software support experience. Responsibilities include resolving customer issues, documentation, and proactive client training to enhance satisfaction. Cincsystems offers a hybrid work environment and values a team-oriented culture. Ideal candidates are detail-oriented, self-starters eager to exceed customer expectations and improve user experiences.