RCC Technical Support Specialist — Cash Automation Expert

Superior Press; Alpharetta (GA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Life and Disability Insurance

Employee Assistance Program

Paid Time Off

Professional Development

Job summary

A leading financial technology provider is seeking a Technical Support Specialist in Alpharetta, Georgia. The role involves managing the help desk and delivering high-quality support for cash automation clients. Ideal candidates have 2-3 years of customer service experience and strong technical support skills. Competitive pay and benefits including health insurance and professional development opportunities are offered. Join a collaborative team focused on enhancing customer experiences.

Qualifications

• 2-3 years in customer service or order processing preferred.
• Experience in technical support, help desk, banking operations preferred.
• Strong written and verbal communication skills.

Responsibilities

• Manage help desk and deliver technical support for Remote Cash Capture clients.
• Respond promptly to customer inquiries via email and phone.
• Troubleshoot device and software issues with clients.

Skills

Customer service

Technical support

Problem-solving

Communication

Detail-oriented

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Sesami SES

Fiserv CorPoint

Job description

A leading financial technology provider is seeking a Technical Support Specialist in Alpharetta, Georgia. The role involves managing the help desk and delivering high-quality support for cash automation clients. Ideal candidates have 2-3 years of customer service experience and strong technical support skills. Competitive pay and benefits including health insurance and professional development opportunities are offered. Join a collaborative team focused on enhancing customer experiences.