Remote Financial Services Customer Support Specialist

iShare Inc; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

iShare Inc is seeking a Customer Service Representative for a 100% remote role in the United States. You will support customers with financial accounts, retirement plans, and life insurance, requiring clear communication and precise handling of transactions.

This position operates on a 24/7 rotational shift schedule. You will work with 401(k) retirement plans and life insurance products, providing knowledgeable guidance on investment products and market basics while ensuring high-quality

Qualifications

• 2–20 years of customer service experience in financial services.
• Hands-on experience with 401(k) and retirement plans.
• Experience servicing life insurance policies or products.
• Knowledge of investment products and the stock market.
• Experience handling customer accounts and financial transactions.
• Strong communication, problem-solving, and customer service skills.

Responsibilities

• Support customers with financial accounts, retirement plans, and life insurance.
• Resolve customer issues across rotational shifts.
• Handle financial transactions with accuracy and care.
• Maintain clear and professional communication with customers.

Skills

Customer service

Financial services

Communication skills

Problem solving

401(k) knowledge

Life insurance

Rotational shifts

Job description

iShare Inc is seeking a Customer Service Representative for a 100% remote role in the United States. You will support customers with financial accounts, retirement plans, and life insurance, requiring clear communication and precise handling of transactions.

This position operates on a 24/7 rotational shift schedule. You will work with 401(k) retirement plans and life insurance products, providing knowledgeable guidance on investment products and market basics while ensuring high-quality