Customer Service Representative

Remote Jobs; Town of York (NY); On-site; USD 21,000 - 29,000; Full time

Job summary

iShare, based in New Jersey, is seeking a Customer Service Representative for a remote, 6-month contract. You will handle retirement-plan inquiries, explain distributions and rollovers, and support payment processing from a remote setup.

Rotational shifts include day, evening, overnight, weekends, and holidays with a compensation of $18.00 per hour. The role requires strong customer-service skills and knowledge of financial transactions, with the ability to maintain detailed client records and

Qualifications

• Strong customer-service and professional telephone skills.
• Experience in banking, financial services, retirement benefits, 401(k), insurance, healthcare claims, payment processing or call-center operations.
• Knowledge of financial transactions and payment systems.
• Excellent communication and problem-solving abilities.
• Strong attention to detail and ability to handle multiple inquiries.
• Flexibility to work rotational schedules, including night and overnight shifts.

Responsibilities

• Assist clients with retirement-plan and benefit-payment inquiries.
• Explain lump-sum distributions, rollovers, death benefits and loan withdrawals.
• Support payment processing, check reconciliation, tax forms, ACH transactions, debit cards and bill payments.
• Resolve client concerns accurately and professionally.
• Maintain detailed client records and follow established procedures.
• Deliver an exceptional customer experience during every interaction.

Skills

Customer service

Telephone skills

Job description

Exciting Remote Opportunity - Join Our Customer Service Team!

URGENT HIRING - IMMEDIATE JOINERS NEEDED

Are you passionate about helping customers and interested in building your career in financial services and benefits administration? This could be the perfect opportunity for you!

Role:

Customer Service Representative

Location:

Remote

Contract:

Initial 6-month contract

Schedule:

24/7 operations with 8-hour rotational shifts

Candidates must be comfortable working day, evening, overnight, weekend and holiday shifts.

What You'll Do

• Assist clients with retirement-plan and benefit-payment inquiries.
• Explain lump-sum distributions, rollovers, death benefits and loan withdrawals.
• Support payment processing, check reconciliation, tax forms, ACH transactions, debit cards and bill payments.
• Resolve client concerns accurately and professionally.
• Maintain detailed client records and follow established procedures.
• Deliver an exceptional customer experience during every interaction.

We'd Love to Meet You If You Have

• Strong customer-service and professional telephone skills
• Experience in banking, financial services, retirement benefits, 401(k), insurance, healthcare claims, payment processing or call-center operations
• Knowledge of financial transactions and payment systems
• Excellent communication and problem-solving abilities
• Strong attention to detail and the ability to handle multiple inquiries
• Flexibility to work rotational schedules, including night and overnight shifts

Why Apply?

This is an excellent opportunity to gain valuable experience in retirement benefits and financial services-all while working remotely!

This is a remote position.

Compensation: $18.00 - $18.00 per hour

About

In the perfect storm of technology forces shaping the business world, the question is not whether companies need to adapt to stay competitive but which tech partner to trust for long-term business improvement and transformation needs.

That's why iShare was founded: to be that credible IT partner that cuts through the buzzword clutter to deliver real value by real people. And that starts with doing the basics right.

Who We Are

Based in New Jersey, iShare is a boutique IT consulting firm with strategic advisory, development, and staffing services designed for specific industry verticals. iShare was founded to fill a real market need - with so much noise about cloud, big data, and information security, companies today are adopting software product after product and losing sight of which they need and why, while what they really need is credible consulting that takes the time to understand their company's unique scenario and requirement, and then architect a solution accordingly.

Recognizing this gap, senior industry executives put their credibility on the line to form iShare and ensure they create a fulfilling experience with lasting value for all stakeholders - customers, employees and partners. iShare leadership team has 20+ years average IT experience and is well-rounded in technology, operations, account and customer management. Our experience spans C-Suite positions with Fortune 100 firms as well as mid-tier firms. Our background includes stints at multibillion-dollar ITO / BPO firms as well as startups.