Remote Financial Aid Advisor — Help Students Start & Succeed

Concorde Career Colleges; Jacksonville (FL); Hybrid; USD 42,000 - 68,000; Full time

Job summary

Concorde Career Colleges seeks a Financial Aid Advisor to guide students and influencers through the financial aid process, ensuring timely, compliant aid administration and proactive problem-solving. You’ll collaborate across Admissions, Student Services, Education, Employment Services, and Accounting to promote starts, persistence, and satisfaction.

The role involves educating on FAFSA, loan options, scholarships, and alternative funding, managing a portfolio, and delivering consistent

Qualifications

• High School diploma or GED required.
• Associates degree preferred.
• Three years of customer service or sales experience preferred.
• Two years of Financial Aid experience preferred.
• Must not be in default on Federal Student Loans and must remain in good standing.

Responsibilities

• Guide students from initial contact through ongoing support, helping them secure financial aid and submit all required documentation
• Deliver a positive experience during every interaction by demonstrating compassion and composure and explaining the value of completing each next step on time
• Identify underlying concerns and offer creative solutions that help students overcome barriers to starting or continuing school
• Communicate the Company's value by connecting its benefits to the needs and priorities of students and their influencers, confirming understanding, and gaining agreement
• Administer student financial aid accurately and promptly in accordance with federal and state regulations
• Guide students and their influencers through the financial aid process by explaining required steps and clarifying their current status
• Educate students about federal aid borrower rights and responsibilities, FAFSA completion, loan acceptance or denial, scholarships, and alternative funding options to resolve financing challenges
• Partner proactively with Admissions, Student Services, Education, Employment Services, and Accounting to support student needs and improve show rates, retention, persistence, and overall satisfaction
• Execute appropriate contact strategies, provide timely follow-up, and help students achieve required financial aid milestones
• Manage an assigned portfolio of students using established tools and processes
• Partner with Admissions Representatives and future students to assess individual circumstances and indicators, determine the likelihood of starting school, and project upcoming starts accurately
• Collaborate with stakeholders to assess current student circumstances and indicators; Assist with determining the likelihood of continuing education and graduating

Skills

Customer service

Sales experience

Financial Aid experience

Communication

Attention to detail

Education

Associate degree in business or related field

Tools

Microsoft Word

Excel

Data entry systems

Job description

Concorde Career Colleges seeks a Financial Aid Advisor to guide students and influencers through the financial aid process, ensuring timely, compliant aid administration and proactive problem-solving. You’ll collaborate across Admissions, Student Services, Education, Employment Services, and Accounting to promote starts, persistence, and satisfaction.

The role involves educating on FAFSA, loan options, scholarships, and alternative funding, managing a portfolio, and delivering consistent