Service Technician

Bridgenext; Jacksonville (FL); On-site; USD 35,000 - 52,000; Full time

Job summary

Bridgenext in Jacksonville, FL is seeking a Services Technician (Helpdesk) to provide technical support and incident management for client end users on computer operations, software and networks.

The role requires an associates degree in CS or related, and 1+ year of IT service experience; strong communication; ability to document issues; standard work hours 7 am to 3:30 pm ET.

Qualifications

• Associate's degree in Computer Science or related discipline with 1 year of IT service technician experience.
• 1+ year experience installing, configuring, and troubleshooting software, hardware, networking and peripherals.
• Ability to document notes and procedures for problem analysis and future reference.

Responsibilities

• Provide technical support and incident management for end users.
• Maintain service request records and improve service levels.
• Onsite workplace in Jacksonville, FL, 7 am–3:30 pm ET, Monday–Friday.

Skills

Software installation

Network troubleshooting

Data/documentation

Security setup

Problem solving

Customer service

Time management

Education

Associate's degree in Computer Science or related discipline

Three years of education, training and experience in IT service environments

Job description

Company Overview

At Bridgenext, we engineer Growth Operating Systems. Most enterprises have spent millions on their revenue stack and still aren't seeing the growth they expected.They have tools that function, but no system that wins. We help growth-hungry companies close that gap by turning fragmented platforms, siloed teams, and disconnected data into one integrated Growth OS. More than a technology company or marketing agency, we're a global digital consultancy with experts in engineering, data, AI, creative and more.

Our teams are made up of experts who believe in engineering impact, starting with putting people at the center of everything we do. Every team member directly shapes our work, culture, and values. Nothing matters more to us than a kind, respectful, fulfilling environment that supports everyone. Our flexible, inclusive culture gives you the autonomy, resources, and opportunities to thrive.

Position Description

The Services Technician (Helpdesk) will provide technical support, incident and problem management to our client's end users on technology issues regarding computer operations and networks including software support and administration, installations, setups, error messages, system status and downtime procedures.

Responsibilities:

• Technicaldocumentation
• Collecting and recordingaccuratetest or processdataforuse inproblem analysisand developingprocedures for future information referral
• Maintaining records of all service requests and resolutions to proactivelyimprove service levels

Workplace: Onsite at our client in Jacksonville, FL. You will work Monday to Friday from 7 am - 3:30 pm Eastern time.

Must Have Skills:

• Associate's degree in Computer Science or related discipline and one (1) year of professional experience in an IT service technician role OR Three (3) year combination of education, training and experience in installing, supporting, and maintaining network systems in a large corporate environment
• 1+ years' experience in:
• Installing, configuring, and troubleshooting software, hardware, networking and peripheral equipment
• Performing routine tasks such as system refreshes and data restores
• Managing device driver problems
• Setting up security
• Debugging applicationinstallations
• Researching for notes andsystem documentation
• Testing software or hardware related issues to enhancing, upgrading or new installations

Preferred Skills:

• Knowledge of:
  • Common operating systems and business applications
  • Backup and restoration procedures
  • Networked/distributed computing environments
  • Operating system commands and utilities

Professional Skills:

• Basic understanding of the competencies with demonstrated skills and abilities to successfully apply them under routine supervision
• Set priorities and establish a systematic course of action to ensure accomplishment of objectives on time and within budget
• Deal with ambiguity and make decisions with limited information
• Exercise creativity and imagination in approaching assignment
• Quickly grasp new ideas and concepts
• Establish and maintain effective working relationships with users to provide information and advice, meet their needs and achieve expected results
• Work well within team and assist others with their assignments
• Identify what issues need to be communicated and inform others
• Must have excellent communication skills, both verbally and written
• Follow through with commitments
• Flexible and willing to change working schedule when necessary to accomplish the task
• Excellent customer service skills
• Can do attitude

Bridgenext is an Equal Opportunity Employee

US citizens and those authorized to work in the US are encouraged to apply

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