Remote Field Service Technician (Mechanical/Electrical)

Lincoln Electric; Crystal Bay (NV); Remote; USD 34,000 - 48,000; Full time

Job summary

Lincoln Electric in the United States is seeking a reliable Field Service Technician with a strong mechanical and electrical background to perform equipment commissioning, end-user training, and remote support.

This role requires extensive travel across North America (75% of the year), including the US, with onsite training and repairs of CNC equipment, plus field service reporting and collaboration with multiple teams.

Qualifications

• Associate’s degree in Electronics Technology or equivalent experience.
• Willingness to travel 75% of the year across North America, with 90% in the US.
• Valid US passport and driver’s license.
• Ability to read electrical schematics.
• Experience with 3-phase and single-phase equipment.
• Experience with CNC machines is a plus.

Responsibilities

• Provide onsite training, commissioning, and repair of CNC equipment and related products with quality workmanship and strong attention to detail
• Provide technical support onsite or by phone for new and existing customers
• Troubleshoot and define root cause of failure as it relates to software, mechanical, and electrical components
• Complete detailed service event logs, including field and quality control reports
• Create procedures and documentation for internal training and continuous improvement
• Partner with production personnel to ensure quality and continuous improvement efforts as it relates to customer satisfaction
• Support sales by providing system application and specification information
• Work collaboratively across various business units and products
• Analytical and systematic approach to troubleshooting and repairing electrical systems, wiring, and component failures in a production environment
• Complete Job Safety Analysis forms for each job site visited
• Complete all travel and expense reports in a timely manner
• Assist the technical support group with customer service by calling and emailing customers with technical issues; create and close cases in Salesforce using LogMeIn 123 or TeamViewer for onboard access to troubleshoot customer issues

Skills

Customer support

Troubleshooting

Electrical schematics

Mechanical and electrical systems

Travel readiness

Communication

3D CAD

Education

Electronics Technology degree

3+ years experience

Tools

Salesforce

LogMeIn 123

TeamViewer

Job description

Lincoln Electric in the United States is seeking a reliable Field Service Technician with a strong mechanical and electrical background to perform equipment commissioning, end-user training, and remote support.

This role requires extensive travel across North America (75% of the year), including the US, with onsite training and repairs of CNC equipment, plus field service reporting and collaboration with multiple teams.