Remote Field Service Technician — Industrial Printing

Epson America Inc; Fort Lauderdale (FL); Remote; USD 89,401,000 - 117,338,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401K

Education reimbursement

Employee discounts

Life insurance

Disability insurance

Paid time off

Adoption assistance

Job summary

EPSON America, Inc. is seeking a Field Service Specialist to deliver hands-on and remote support for professional, commercial, and industrial printing products. You will diagnose complex issues, perform repairs, and train customers while keeping equipment uptime high.

The role requires 5–8 years in field service, strong electromechanical skills, RIP software and ICC profile knowledge, and the ability to travel extensively from a Fort Lauderdale base.

Qualifications

• 5-8 years of advanced technical or field service experience.
• Field-based/on-site troubleshooting and customer support experience.
• Strong electromechanical troubleshooting and hardware/software diagnosis.
• Experience with RIP software, ICC profiles.
• Ability to travel more than 50%.
• Must reside in the Fort Lauderdale area.

Responsibilities

• Diagnose product failures and perform on-site and remote repairs.
• Troubleshoot hardware, software, networking, configuration, and equipment performance issues.
• Install Epson products and train customers on operation and maintenance.
• Provide technical support via phone, email, chat, and on-site.
• Document service activities and maintain accurate records.
• Support pre- and post-launch activities and install documentation.
• Travel to customer locations as required.

Skills

Field service

Troubleshooting

Electromechanical

RIP software

Color management

Customer support

Travel readiness

Education

2-year program

Job description

EPSON America, Inc. is seeking a Field Service Specialist to deliver hands-on and remote support for professional, commercial, and industrial printing products. You will diagnose complex issues, perform repairs, and train customers while keeping equipment uptime high.

The role requires 5–8 years in field service, strong electromechanical skills, RIP software and ICC profile knowledge, and the ability to travel extensively from a Fort Lauderdale base.