Remote Field Service Technician - Industrial Machinery

Komatsu; Milwaukee (WI); On-site; USD 70,000 - 105,000; Full time

Benefits offered by this job

Health benefits

401k and/or savings programs

Paid time off

Job summary

Komatsu in Milwaukee is seeking a Field Service Technician to provide on-site and remote technical support for our industrial machinery. You will install, relocate, demonstrate, train, inspect/maintain, modify, troubleshoot and repair equipment at customer sites, while coordinating with customers and sub-contractors.

The role requires strong mechanical/electrical knowledge, readiness to travel 70%+, and the ability to communicate clearly.

Qualifications

• High school education and more than 3 years of additional technical school education or equivalent industry related experience.
• Ability to travel more than 70% of the time and flexibility for short notice.
• A valid US passport and state driver's license; citizenship may be required for some sites; no criminal convictions to inhibit travel.

Responsibilities

• Coordinate and perform inspection/maintenance, modifications, troubleshooting, and/or repair of Komatsu machinery at customer sites.
• Coordinate and supervise sub-contractors and customer personnel as needed.
• Provide technical phone support for troubleshooting and repair.
• Promote Service & Parts sales by contacting customers in the assigned territory and scheduling regular PM service.
• Contact and communicate with customers regularly to develop, maintain and strengthen the relationship with them.

Skills

Mechanical knowledge

Electrical knowledge

Problem solving

Travel readiness

Education

High school diploma

Associate degree in Mechanical/Electrical (preferred)

Tools

Microsoft Word

Microsoft Excel

Email communications

Job description

Komatsu in Milwaukee is seeking a Field Service Technician to provide on-site and remote technical support for our industrial machinery. You will install, relocate, demonstrate, train, inspect/maintain, modify, troubleshoot and repair equipment at customer sites, while coordinating with customers and sub-contractors.

The role requires strong mechanical/electrical knowledge, readiness to travel 70%+, and the ability to communicate clearly.