Remote Field Service Technician (HVAC/R)

Placements24; Willows (CA); Remote; USD 21,000 - 39,000; Full time

Benefits offered by this job

Medical plans

Retirement plans

Continuous learning opportunities

Job summary

Placements24 is seeking a highly capable Remote Field Service Technician specializing in HVAC/R to guide on-site teams using remote tools from Welkom. You will troubleshoot, install, and maintain complex systems while communicating clearly with diverse audiences.

Ideal candidates bring strong diagnostics, remote collaboration skills, and a solid engineering background. This fully remote role offers continuous learning and a dynamic, technology-driven environment.

Qualifications

• Proven experience as HVAC/R Technician or Field Service Engineer with strong diagnostics ability.
• In-depth knowledge of commercial/industrial HVAC/R systems and control logic.
• Experience with remote diagnostic tools and virtual collaboration platforms.

Responsibilities

• Provide remote technical support and guidance to field technicians on HVAC/R issues.
• Use remote diagnostic software and video tools to troubleshoot problems.
• Interpret data and sensor readings to identify root causes and document procedures.
• Develop and share step-by-step repair procedures for field teams.
• Conduct virtual training sessions and collaborate with engineering to resolve escalations.
• Maintain logs and contribute to knowledge base; analyze trends for preventive maintenance.

Skills

HVAC/R expertise

Remote diagnostics

Troubleshooting

Communication skills

Education

Trade certification or engineering degree

Tools

Remote diagnostics tools

Video conferencing

Field service software

Job description

About the Role

Our client is revolutionizing the field service industry and is seeking a highly motivated and technically adept Remote Field Service Technician specializing in HVAC and Refrigeration systems. This groundbreaking role allows you to leverage cutting-edge remote diagnostic tools and communication technologies to support our field teams and client sites across the nation. While physically located in Welkom , you will be a critical remote resource, guiding on-site technicians through complex troubleshooting, installations, and maintenance procedures. This is an exceptional opportunity for an experienced professional who thrives in a technologically advanced environment and possesses a deep understanding of HVAC/R principles, coupled with exceptional communication and problem-solving skills. You will be instrumental in resolving technical challenges efficiently, minimizing downtime, and ensuring the highest level of service delivery from a remote capacity.

Key Responsibilities

• Provide expert remote technical support and guidance to field service technicians encountering HVAC/R system issues.
• Utilize advanced remote diagnostic software and video conferencing tools to troubleshoot complex problems.
• Interpret system data, error codes, and sensor readings to identify root causes of malfunctions.
• Develop and document step-by-step repair procedures for field teams.
• Conduct virtual training sessions for field technicians on new equipment and troubleshooting techniques.
• Collaborate closely with engineering and support teams to resolve escalated technical issues.
• Maintain detailed logs of remote support interactions, resolutions, and system performance.
• Contribute to the knowledge base by documenting common issues and their solutions.
• Analyze performance data to identify trends and recommend preventative maintenance strategies.
• Ensure client satisfaction by facilitating timely and effective remote resolution of technical problems.

Requirements

• Proven experience as an HVAC/R Technician or Field Service Engineer with a strong track record in complex system diagnostics and repair.
• In-depth knowledge of commercial and industrial HVAC/R systems, components, and control logic.
• Demonstrated proficiency with remote diagnostic tools, software, and virtual collaboration platforms.
• Exceptional analytical and problem-solving skills, with the ability to think critically under pressure.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
• Experience with video-based technical support is highly advantageous.
• Ability to work autonomously and manage multiple support requests concurrently.
• A strong understanding of network connectivity and its role in remote support.
• Relevant trade certifications or a degree in a related engineering field.
• Must be comfortable and effective working in a fully remote capacity from your location in or near Welkom.

Benefits

• This unique role offers a competitive salary of R per annum , recognizing the specialized skills required for remote technical expertise.
• As a fully remote position based out of Welkom , you will benefit from the flexibility and autonomy of working from home.
• Our client provides a comprehensive benefits package, including medical and retirement plans.
• You will have access to continuous learning opportunities and be part of a forward-thinking company that invests in its employees.

This is an exceptional chance to advance your career in technical support within the innovative field of remote service.