Remote Field Service Specialist - Ultrasound Solutions

UE Systems; United States; Remote; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

UE Systems is seeking a technically skilled Field Service Specialist to support installation, commissioning, and troubleshooting of ultrasound solutions, with a focus on OnTrak SmartLube. This field-based role requires collaboration with customers and internal teams to ensure successful product adoption and reliability improvements.

The ideal candidate has hands-on maintenance/condition-monitoring experience, travels ~50%, and can deliver on-site training and continuous support while maintaining

Qualifikationen

• 5+ years of field service, industrial maintenance, reliability, or related technical role.
• Strong knowledge of rotating equipment, bearing fundamentals, and lubrication.
• Ability to troubleshoot and diagnose technical issues involving industrial equipment.
• Willingness to travel ~50% with valid driver’s license and passport.
• Experience working directly with customers in industrial environments.
• Proficiency with Microsoft Office; CRM familiarity a plus.

Aufgaben

• Perform onsite installation, commissioning, configuration, and troubleshooting of UE Systems’ ultrasound solutions, primarily the OnTrak SmartLube system.
• Diagnose and resolve technical issues involving rotating equipment, bearing lubrication, ultrasound monitoring, and related hardware/software.
• Provide onsite and virtual technical training, ongoing support, and practical recommendations.
• Build and maintain strong customer relationships with maintenance, reliability, engineering, and operations teams.
• Collaborate with Sales, Technical Support, Training, Product Development and other teams to resolve issues and improve adoption.
• Maintain accurate documentation of installations, troubleshooting activities, and customer interactions.
• Participate in regional meetings and knowledge sharing initiatives.

Kenntnisse

Field service experience

Industrial maintenance

Reliability

Lubrication practices

Troubleshooting

Customer interaction

50% travel readiness

CRM software

Microsoft Office

Tools

CRM software

Microsoft Office (Word/Excel/Teams)

Jobbeschreibung

UE Systems is seeking a technically skilled Field Service Specialist to support installation, commissioning, and troubleshooting of ultrasound solutions, with a focus on OnTrak SmartLube. This field-based role requires collaboration with customers and internal teams to ensure successful product adoption and reliability improvements.

The ideal candidate has hands-on maintenance/condition-monitoring experience, travels ~50%, and can deliver on-site training and continuous support while maintaining