Field Service Engineer – Ultrasound Solutions (Remote)

UE Systems; Houston (TX); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision coverage

Paid time off

Job summary

UE Systems is seeking a Field Service Specialist to support the installation, commissioning, troubleshooting, and ongoing adoption of ultrasound solutions, with a primary focus on the OnTrak SmartLube system. This field-based role requires hands-on maintenance experience and customer-facing skills to help facilities improve reliability.

The ideal candidate will have strong knowledge of rotating equipment and lubrication practices, plus the ability to travel about 50% of the time and work

Qualifications

• 5+ years of experience in field service, industrial maintenance, reliability, or a related technical role.
• Strong knowledge of rotating equipment, bearing fundamentals, and industrial lubrication practices.
• Demonstrated ability to troubleshoot, diagnose, and resolve technical issues involving industrial equipment, hardware, and software systems.
• Comfortable working directly with customers in industrial environments.
• Willing and able to travel approximately 50% of the time, with a valid driver's license and passport for domestic and potential international travel.
• Ability to work independently, manage field service activities, prioritize customer needs, and communicate effectively with customers and internal teams.
• Proficiency with Microsoft Office applications, including Word, Excel, and Teams, and the ability to learn and use CRM and other technical software platforms.

Responsibilities

• Perform onsite installation, commissioning, configuration, and troubleshooting of UE Systems' ultrasound solutions, primarily the OnTrak SmartLube system, ensuring systems operate effectively and meet customer needs.
• Diagnose and resolve technical and application-related issues involving rotating equipment, bearing lubrication, ultrasound monitoring, and associated hardware, software, and system configurations.
• Provide onsite and virtual technical training, ongoing support, and practical recommendations to help customers effectively use UE Systems' solutions and strengthen their maintenance and reliability programs.
• Build and maintain strong customer relationships, working with maintenance, reliability, engineering, and operations teams to understand application challenges, improve lubrication practices, and support equipment reliability.
• Collaborate with Sales, Technical Support, Training, Product Development, and other internal teams to resolve customer issues, support successful product adoption, and communicate customer feedback and opportunities for improvement.
• Maintain accurate documentation of installations, troubleshooting activities, customer interactions, and technical recommendations to support effective follow-up, issue resolution, and knowledge sharing.
• Participate in regional team meetings, technical discussions, and Communities of Practice initiatives to share knowledge and contribute to continuous improvement.
• Represent UE Systems professionally at customer facilities, following site-specific safety requirements, PPE standards, and company policies while providing responsive onsite technical support.

Skills

Field service

Industrial maintenance

Rotating equipment

Bearings

Lubrication practices

Troubleshooting

Customer communication

MS Office & CRM

Tools

Microsoft Office

CRM systems

Job description

UE Systems is seeking a Field Service Specialist to support the installation, commissioning, troubleshooting, and ongoing adoption of ultrasound solutions, with a primary focus on the OnTrak SmartLube system. This field-based role requires hands-on maintenance experience and customer-facing skills to help facilities improve reliability.

The ideal candidate will have strong knowledge of rotating equipment and lubrication practices, plus the ability to travel about 50% of the time and work