Client Partner, Professional Services, US

Zinier; Houston (TX); Hybrid; USD 130,000 - 170,000; Full time

Job summary

Zinier, based in Houston, seeks a Solution Architect to transform complex requirements into scalable, customer-centric Field Service Management solutions. You will partner with lead architects and cross-functional teams to design and implement integrations within a SaaS framework.

Strong English communication and experience with Agile development are essential. You will gather requirements, run workshops, document designs, and help shape Zinier's product roadmap while ensuring best practices and

Qualifications

• 6-12 years of SaaS experience in professional services or client-facing roles.
• Field Service Management expertise required.
• Experience in Agile environments.
• Strong English communication with stakeholders.
• Knowledge of enterprise applications, workflows, integrations, and databases.
• Familiarity with Jira and Confluence.

Responsibilities

• Gather and analyze requirements, define scope, and document design processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders.
• Collaborate with product, development, and cross-functional teams to design scalable solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring best practices.
• Troubleshoot issues, propose solutions, and provide post-implementation support.
• Contribute insights to improve Zinier's product roadmap and delivery methodology.

Skills

SaaS experience

Field Service Management

Agile experience

English communication

Enterprise apps knowledge

Workflows & integrations

Problem solving

Tools

Jira

Confluence

Job description

About Zinier

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

About Zinier

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing, build roads and bridges, run our manufacturing factories, ensure that we get healthcare service, and provide us with reliable phone and internet connectivity. As entrepreneurs, have we considered solving their problems and making them more productive?

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless, Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We have global team headquartered in Silicon Valley, with a hybrid workforce across the United States, Canada, Europe, Latin America, Singapore, and Bangalore, India, with leading investors that include Accel, ICONIQ Capital, Founders Fund, Newfund Capital, NGP Capital, Tiger Global Management, and Qualcomm Ventures LLC.

What we are looking for

You're a Solution Architect with a proven track record of transforming complex technical requirements into well-structured, customer-centric solutions, we'd love to meet you. Experience in Field Service Management is a must, particularly in defining system specifications and identifying opportunities to optimize solutions. You should also bring experience working on business transformation programs where product-based solutions must be adapted and scaled to fit dynamic environments.

We're looking for people who thrive in agile, collaborative, global teams and who enjoy working with best-in-class technology to deliver meaningful impact.

What you'll do

• Partner with lead solution architects to gather and analyze business and technical requirements, define solution scope, and document processes.
• Facilitate workshops, customer meetings, and design sessions to align stakeholders on solution design.
• Collaborate closely with product, development, and cross-functional teams to design scalable, customer-aligned solutions.
• Define and maintain technical implementation documentation (e.g., Low-Level Designs).
• Evaluate, configure, and customize product features while ensuring integration and implementation best practices.
• Troubleshoot technical issues, propose solutions, and provide post-implementation support.
• Contribute insights to continuously improve Zinier's product roadmap and delivery methodology.

What you'll bring

• 6-12 years of SaaS experience in professional services or client-facing roles.
• Proven experience in Field Service Management (required).
• Background in high-growth startups with evolving product roadmaps (preferred).
• Creative problem-solving skills for addressing product gaps and business challenges.
• Experience delivering solutions in an Agile environment.
• Familiarity with project management tools such as JIRA, Confluence, or equivalents.
• Strong technical knowledge of enterprise applications, workflows, integrations, and databases.
• Working knowledge of data models, JavaScript, and JSON.
• Exceptional communication skills in English, with the ability to engage with stakeholders across diverse levels and backgrounds.
• High attention to detail, reliability, and follow-through.