Remote Field Service Ops Coordinator

MXR Imaging Inc; San Antonio (TX); A distancia; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

MXR Imaging Inc in San Antonio, TX is seeking a Service Coordinator who will bridge customers and Field Service Engineers, ensuring timely service delivery and accurate administration.

You will monitor work orders, quotes, billing notes, and reporting, while maintaining strong communication with customers and internal teams. This role requires a readiness to learn and strong organizational skills.

Formación

• High School Diploma or equivalent required.
• Experience in a customer service-oriented role.
• Comfortable in fast-paced environment with continuous learning.
• Ability to communicate effectively with healthcare/imaging departments.

Responsabilidades

• Coordinate interaction between customers and Field Service Engineers to support service delivery.
• Monitor work orders, tickets, and SLA adherence.
• Generate and send billable service quotes and track status.
• Review and ensure accurate time sheets, parts pricing, and invoicing details.
• Prepare and send service reports to customers.
• Engage with customers during and after service events to maintain relationships.
• Coordinate FSE availability with projects and update schedules.
• Escalate IT or PM automation issues when necessary.
• Comply with safety standards and company policies.
• Support other duties as assigned.

Conocimientos

English communication

Customer service mindset

Time management

Team coordination

Educación

High School Diploma or equivalent

Associates Degree or higher

Herramientas

MS Office

CRM software

Descripción del empleo

MXR Imaging Inc in San Antonio, TX is seeking a Service Coordinator who will bridge customers and Field Service Engineers, ensuring timely service delivery and accurate administration.

You will monitor work orders, quotes, billing notes, and reporting, while maintaining strong communication with customers and internal teams. This role requires a readiness to learn and strong organizational skills.