Remote Field Service Manager - Western U.S.

Veralto; Washington; Hybrid; USD 104,000 - 120,000; Full time

Benefits offered by this job

Flexible remote work environment

Onboarding & professional development

Leadership coaching & career growth

Health benefits & 401(k)

Collaborative culture

Opportunities across Veralto network

Job summary

Veralto, and its Videojet division, seeks a Field Service Manager to lead a US western territory team of field service professionals. The role focuses on coaching talent, improving technician productivity, and driving customer satisfaction across a remote-enabled field service organization.

The ideal candidate will have a engineering-related degree, 5–10 years in field service, 3+ years in management, Salesforce experience, and a willingness to travel ~25% to support customers in the US western

Qualifications

• Bachelor's degree in engineering, information technology, electronics, or a related field.
• 5–10 years of experience in field service or technical support roles.
• 3+ years in a supervisory or managerial capacity.
• Proven ability to coach, develop, and motivate remote field-based employees.
• Basic computer skills plus experience working with service CRM/ERP tools, such as Salesforce.
• Willingness to travel around 25% of the time.

Responsibilities

• Lead, coach, mentor, and develop a high-performing team of field service technicians.
• Improve technician productivity, response times, first-time fix rates, and overall customer satisfaction.
• Drive service revenue growth and printer placements by delivering exceptional customer support and service excellence.
• Promote a positive, accountable, and collaborative team culture while increasing engagement and field morale.
• Remove operational barriers and support technicians in achieving performance objectives.
• Partner closely with Sales, Operations, and other cross-functional teams to deliver an exceptional customer experience.
• Manage customer escalations and ensure outstanding issues are resolved promptly and effectively.
• Drive continuous improvement across service operations, inventory management, and field processes.
• Manage key business metrics including revenue growth, expense control, inventory turns, and service productivity.
• Develop an understanding of financial performance and contribute to decisions that positively impact Field Service and OpCo results.

Skills

Team leadership

Remote coaching

Customer focus

Education

Bachelor's degree in engineering or related field

Tools

Salesforce

Job description

Veralto, and its Videojet division, seeks a Field Service Manager to lead a US western territory team of field service professionals. The role focuses on coaching talent, improving technician productivity, and driving customer satisfaction across a remote-enabled field service organization.

The ideal candidate will have a engineering-related degree, 5–10 years in field service, 3+ years in management, Salesforce experience, and a willingness to travel ~25% to support customers in the US western