Field Service Manager

Videojet Technologies Inc.; United States; Hybrid; USD 104,000 - 120,000; Full time

Benefits offered by this job

Flexible remote work environment

Comprehensive onboarding and career/领导

Job summary

Videojet Technologies Inc. is seeking a Field Service Manager to lead a team of field service professionals across the US western territory. You will develop talent, improve metrics, and drive customer satisfaction while partnering with Sales and Operations.

The ideal candidate has 5–10 years in field service, 3+ years in supervision, and is comfortable traveling up to 25% of the time. Flexible remote work, strong benefits, and career growth are offered.

Qualifications

• 5–10 years of field service or technical support experience.
• 3+ years in a supervisory or managerial capacity.
• Proven ability to coach, develop and motivate remote field-based employees.
• Experience with service CRM/ERP tools such as Salesforce.
• Willingness to travel around 25% of the time.

Responsibilities

• Lead, coach, mentor, and develop a high-performing team of field service technicians.
• Improve technician productivity, response times, first-time fix rates and customer satisfaction.
• Drive service revenue growth and printer placements through exceptional customer support.
• Promote a positive, accountable, and collaborative team culture while increasing engagement.
• Partner with Sales, Operations and cross-functional teams to deliver an exceptional customer experience.
• Manage customer escalations and ensure timely resolution of issues.
• Drive continuous improvement across service operations and inventory management.

Skills

Field service experience

Supervisory experience

Remote coaching

Salesforce

Education

Bachelor’s degree in engineering/IT/electronics

Tools

Salesforce CRM

Job description

Imagine yourself... · Doing meaningful work that makes an everyday impact on the world around you. · Growing your expertise and expanding your skillset with every project. · Owning your ambition and fueling your career growth. It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces. As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.

We Offer

• Flexible remote work environment
• Comprehensive onboarding and professional development
• Leadership coaching and career growth opportunities
• Competitive health benefits and 401(k)
• A collaborative, high-performing team culture
• Opportunities to advance across Veralto's global network

Reporting to the Director of Field Service, the Field Service Manager will lead a team of field service professionals supporting customers throughout the US western territory. This role is ideal for a people-focused leader who is passionate about developing technical talent, driving customer satisfaction, improving operational performance, and contributing to business growth.

Location

candidates can be located in Washington, Utah, Oregon, and surrounding states.

What You'll Do

• Lead, coach, mentor, and develop a high-performing team of field service technicians.
• Improve technician productivity, response times, first-time fix rates, and overall customer satisfaction.
• Drive service revenue growth and printer placements by delivering exceptional customer support and service excellence.
• Promote a positive, accountable, and collaborative team culture while increasing engagement and field morale.
• Remove operational barriers and support technicians in achieving performance objectives.
• Partner closely with Sales, Operations, and other cross-functional teams to deliver an exceptional customer experience.
• Manage customer escalations and ensure outstanding issues are resolved promptly and effectively.
• Drive continuous improvement across service operations, inventory management, and field processes.
• Manage key business metrics including revenue growth, expense control, inventory turns, and service productivity.
• Develop an understanding of financial performance and contribute to decisions that positively impact Field Service and OpCo results.

What We're Looking For

• Bachelor’s degree in engineering, information technology, electronics, or a related field.
• 5-10 years of experience in field service or technical support roles.
• 3+ years in a supervisory or managerial capacity.
• Proven ability to coach, develop, and motivate remote field-based employees.
• Basic computer skills plus experience working with service CRM/ERP tools, such as Salesforce.
• Willingness to travel around 25% of the time.

US ONLY

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The compensation range for this role is $103,600 - $120,000 USD per year. This job is also eligible for Incentive Pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. The EEO posters are available here. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings.

All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies.

No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.

Thank you for your interest.