Remote Field Service Manager - Lead West US Tech Team

Videojet Technologies; Washington; On-site; USD 104,000 - 120,000; Full time

Benefits offered by this job

Flexible remote work environment

Comprehensive onboarding and on-the-go

Leadership coaching and career growth

Job summary

Videojet Technologies, a Veralto company, is seeking a Field Service Manager to lead a Western US team. You will coach field technicians, drive productivity, and enhance customer satisfaction while collaborating with Sales, Operations, and cross-functional teams.

The role reports to the Director of Field Service and focuses on service excellence, inventory control, and revenue growth across the US western territory. Strong leadership and travel readiness are essential.

Qualifications

• Bachelor’s degree in engineering, information technology, electronics, or a related field is required.
• Proven ability to coach, develop, and motivate remote field-based employees.
• Experience with service CRM/ERP tools, such as Salesforce.

Responsibilities

• Lead, coach, mentor, and develop a high-performing team of field service technicians.
• Improve technician productivity, response times, first-time fix rates, and overall customer satisfaction.
• Drive service revenue growth and printer placements by delivering exceptional customer support and service excellence.
• Promote a positive, accountable, and collaborative team culture while increasing engagement and field morale.
• Remove operational barriers and support technicians in achieving performance objectives.
• Partner closely with Sales, Operations, and other cross-functional teams to deliver an exceptional customer experience.
• Manage customer escalations and ensure outstanding issues are resolved promptly and effectively.
• Drive continuous improvement across service operations, inventory management, and field processes.
• Manage key business metrics including revenue growth, expense control, inventory turns, and service productivity.
• Develop an understanding of financial performance and contribute to decisions that positively impact Field Service and OpCo results.

Skills

Team leadership

Coaching & development

Customer service

Travel readiness

Education

Bachelor’s degree in engineering, information technology, electronics, or a related field

Tools

Salesforce

Job description

Videojet Technologies, a Veralto company, is seeking a Field Service Manager to lead a Western US team. You will coach field technicians, drive productivity, and enhance customer satisfaction while collaborating with Sales, Operations, and cross-functional teams.

The role reports to the Director of Field Service and focuses on service excellence, inventory control, and revenue growth across the US western territory. Strong leadership and travel readiness are essential.