Remote Field Service Manager, HSS & Team Leadership

Alfa Laval; Houston (TX); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Healthcare

Dental and Vision Plans

401(k) Matching

Paid Holidays

Paid Time Off

Wellness Program

Job summary

Alfa Laval is seeking a HSS Field Service Manager to develop and lead a team of service engineers, driving customer satisfaction, contract compliance, and profitable service delivery. The role connects Sales and Technicians to explore service opportunities while ensuring QHSE standards and skilled growth across remote and hybrid locations.

The candidate should have 5+ years in field technical roles or technical/commercial sales, with experience in Alfa Laval products or HSS, strong communication

Qualifications

• 5+ years of field technical or technical/commercial sales experience.
• Deep knowledge and experience with Alfa Laval branded products or HSS.
• Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
• Strong communication and presentation skills.
• Proficiency in English, both oral and written.
• Solid computer and digital competence.
• Willingness and availability to travel 30% including to remote areas.

Responsibilities

• Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
• Secure a strong QHSE culture within the team.
• Develop, motivate, and mentor technicians into trusted advisors.
• Collaborate with Sales to develop service offerings and drive the lead generation during service.
• Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
• Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
• Support market regains strategies and acts as a connector between sales and technicians.
• Ensure proper competence development and conduct employee reviews, including skills matrix updates.
• Manage performance issues appropriately and ensure effective people management, including in remote areas.
• Ensure the team is equipped with the right tools and resources.

Skills

Field Service

Sales Collaboration

Data Analysis

Communication

English Proficiency

Digital Skills

Travel Ready

Education

Post-secondary education

Associate/Bachelor's degree preferred

Job description

Alfa Laval is seeking a HSS Field Service Manager to develop and lead a team of service engineers, driving customer satisfaction, contract compliance, and profitable service delivery. The role connects Sales and Technicians to explore service opportunities while ensuring QHSE standards and skilled growth across remote and hybrid locations.

The candidate should have 5+ years in field technical roles or technical/commercial sales, with experience in Alfa Laval products or HSS, strong communication