Remote Field Service Manager, HSS Solutions Lead

Alfa Laval; Richmond (VA); Hybrid; USD 110,000 - 120,000; Full time

Benefits offered by this job

Healthcare

Dental and vision plans

401(k) plan

Paid holidays

Paid time off

Job summary

Alfa Laval seeks a seasoned HSS Field Service Manager to lead a team of field service engineers, balancing customer needs with business goals and driving strategic service opportunities.

You will mentor technicians into trusted advisors, coordinate with Sales, manage contracts, and oversee profitability while ensuring quality and safety. This is a remote or hybrid US-based role with up to 30% travel and strong growth potential.

Qualifications

• 5+ years of field technical or technical/commercial sales experience.
• Deep knowledge of Alfa Laval branded products or HSS.
• Experience in sales collaboration and data analysis to support business decisions and identify service opportunities.
• Strong communication and presentation skills.
• Proficiency in English, both oral and written.
• Willingness and availability to travel 30% including remote areas.

Responsibilities

• Lead and coach a team of Field Service Engineers (FSEs) with a strong customer-oriented mindset.
• Secure a strong QHSE culture within the team.
• Develop, motivate, and mentor technicians into trusted advisors.
• Collaborate with Sales to develop service offerings and drive the lead generation during service.
• Build and maintain customer relationships through effective communication, ensuring contract compliance and systematic claims management.
• Supervise project financial performance, handling gross profit, revenue, while identifying risks, opportunities, and aftermarket sales.
• Support market regains strategies and acts as a connector between sales and technicians.
• Ensure proper competence development and conduct employee reviews, including skills matrix updates.

Skills

Team leadership

Customer-centric mindset

QHSE culture

Mentorship

Sales collaboration

Data analysis

Communication skills

English proficiency

Travel readiness

Education

Post-high school technical education or Associate/Bachelor's degree

Job description

Alfa Laval seeks a seasoned HSS Field Service Manager to lead a team of field service engineers, balancing customer needs with business goals and driving strategic service opportunities.

You will mentor technicians into trusted advisors, coordinate with Sales, manage contracts, and oversee profitability while ensuring quality and safety. This is a remote or hybrid US-based role with up to 30% travel and strong growth potential.