Field Service Engineer

Revvity; Sacramento (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Paid Time-Off

401k with Company Match

Job summary

A leading diagnostic technology provider is seeking a Customer Support Field Engineer in Sacramento, CA to enhance laboratory productivity and ensure customer satisfaction. This role involves the installation, maintenance, and repair of diagnostic instruments and providing exceptional service. The ideal candidate will possess either an Associate or Bachelor’s Degree with relevant experience and excellent troubleshooting skills. The position requires 70% local travel, with competitive compensation and comprehensive benefits.

Qualifications

• Associates Degree or Technical Degree with over 4 years of experience in instrument installation and maintenance.
• Bachelor’s Degree in Life Sciences, Electronics, or related field with 2+ years of experience.
• Valid driver's license and good driving record.

Responsibilities

• Install, maintain, and repair Revvity Diagnostic Instruments.
• Manage customer relationships and ensure high satisfaction.
• Provide regular maintenance and emergency repair services.

Skills

Electro-mechanical troubleshooting

Instrument installation

Customer service

Education

Associates or Technical Degree with 4+ years experience

Bachelor’s Degree in relevant field with 2+ years experience

Tools

Diagnostic testing instrumentation

Job description

The Customer Support Field Engineer helps Revvity customers enhance the productivity of their laboratory processes and drives high levels of customer satisfaction by providing expert service and support to customers within an assigned geographic area. Suggests and delivers services and support which includes direct installation, maintenance and repair of Revvity Diagnostic Instruments, validation services, IQ/OQ and service agreements. Represents the face of Revvity to the customer and drives repeat purchases and long‑term satisfaction by best‑in‑class responsiveness and professionalism in all customer interactions.

Key Responsibilities

• Installation, Maintenance & Repair
• Installations of critical diagnostic testing instrumentations
• Install, maintain, verify performance and repair Revvity equipment at customer sites ensuring best‑in‑class service within established time frame and assigned geographical area.
• Drive toward zero service recalls for any reason.
• Required to work as much as 70% of the time locally in the Bay, 30% of the time travelling to PNW.
• Provide on‑time scheduled preventative maintenance for contract customers, remedial maintenance for non‑contract customers billed at an hourly rate and all warranty services which apply to our products in the field.
• Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
• Demonstrate knowledge of and adherence to the Installation, warranty, and service agreement provisions to provide adequate billing information to the customer.

Business Development

• Drive the sale of value‑added options to our customers including new service contracts, service contract upgrades and instrument add‑ons to existing contracts.
• Encourage customers to purchase training, support, software, laboratory services products and field installed computer hardware upgrades.
• Assist and support local sales representatives secure new instrument orders.
• Contribute to division profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables.

Information / Asset Management

• Maintain up‑to‑date electronic and repair documentation for dispatch, inventory and service support functions of the job.
• Perform timely completion of required reports to ensure the integrity of the service system.
• Accountable for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
• Manage inventory levels to ensure that adequate supply and appropriate records are maintained.
• Continuous Skill Development.
• Take an active role in developing technical skills and soft skills to maintain and enhance Revvity's value proposition to the customer.
• Actively seeks and attains higher level certification through participation in company‑sponsored training & development initiatives.
• Maintains certification criteria associated with CSE position.

Physical Requirements

• The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee will regularly be required to walk, stand, sit and talk or hear; to use hands or fingers to handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds.
• Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Basic Qualifications

• Associates Degree or Technical Degree with 4+ years of experience in instrument installation, repairs, maintenance OR
• Bachelor’s Degree in Life Sciences, Electronics, Mechanics, Biotechnology or related discipline and 2+ years of experience instrument installation, repairs, maintenance

Preferred Qualifications

• Valid driver’s license. While performing the duties of this job, the employee must safely operate a motor vehicle as evidenced by a good driving record, frequently travel long distances and occasionally travel overnight.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
• Additional requirements include the ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
• Additionally, the ability to operate personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals are critical to successful performance in this role.
• Experience with Radioisotope Detection systems (Beta and Gamma Counters).
• Electro‑mechanical troubleshooting skills a must
• The ability and willingness to travel is required.

The base salary range for this full‑time position is 70,000.00 – 85,000.00 USD This range reflects the minimum and maximum target for a new hire in this position. The base pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that base pay is only one part of our total compensation package and is determined within a range. This range allows for the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

What do we offer?

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time‑Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan

Learn more about Revvity’s benefits by visiting our Bswift page. Log‑In instructions are provided towards the bottom of the Bswift page.

For benefit‑eligible roles only. Part‑time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.