Field Service Engineer - Instrumentation & Customer Support

BioLegend, Inc.; Phoenix (AZ); On-site; USD 59,000 - 78,500; Full time

Job summary

Revvity, Inc. in Phoenix, AZ seeks a Field Service Engineer to install, maintain, validate and repair Revvity and multivendor instrumentation at customer sites with best-in-class service.

You will provide scheduled and unscheduled maintenance within prescribed timeframes and train customers on instrument operation and maintenance. You will support the local sales team, drive service contracts, and communicate effectively with customers and peers while upholding safety standards and reporting

Qualifications

• Associate degree in a STEM field with 2+ years military experience.
• Ability to travel by air, vehicle and/or other means of transportation as business requires.
• Willingness to travel on weekends as needed.
• Demonstrated ability to troubleshoot, repair, and provide qualification services.
• Must have a valid driver’s license and maintain safe motor vehicle operation.
• Based in Phoenix area.

Responsibilities

• Install, maintain, validate and repair Revvity and/or multivendor instrumentation at customer sites with best-in-class service.
• Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame.
• Deliver customer familiarization for instrument operation and maintenance.
• Communicate service offerings including training, support, software, laboratory services products and field upgrades.
• Partner with our customers to understand their analytical workflow and applications.
• Support the local instrument sales representative(s) to help secure new instrument orders.
• Provide service that helps to drive the sale of new service agreements, service agreement upgrades and instrument add-ons to existing service contracts.
• Display exceptional written and verbal communication skills and actively interface with peers and customers.
• Develop organizational awareness of other functional groups and product lines.
• Demonstrate knowledge of and adherence to the installation, warranty, and service agreement documentation standards.
• Contribute to account profitability through efficient execution and service delivery.
• Perform timely uploads and downloads of required service data to ensure the integrity of service system(s).
• Maintain assigned assets including: Company vehicle, tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Proactively develop technical and soft skills to maintain and enhance Revvity's value proposition to the customer.
• Enhance Revvity's product quality by proactively reporting improvement opportunities via the quality notification process.
• Seek higher level certification through participation in company sponsored training & development offerings.
• Complete all administrative tasks to include but not limited to time reporting, assigned training, etc.

Skills

Troubleshooting

Communication

Customer focus

Safety awareness

Team player

Education

Associate degree in STEM or related field

Bachelor’s degree

Tools

Microsoft 365

Job description

Revvity, Inc. in Phoenix, AZ seeks a Field Service Engineer to install, maintain, validate and repair Revvity and multivendor instrumentation at customer sites with best-in-class service.

You will provide scheduled and unscheduled maintenance within prescribed timeframes and train customers on instrument operation and maintenance. You will support the local sales team, drive service contracts, and communicate effectively with customers and peers while upholding safety standards and reporting