Field Service Engineer

US10 Revvity Health Sciences, Inc.; United States; On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance options

401(k) with company match

Employee stock purchase plan

Job summary

US10 Revvity Health Sciences, Inc. is seeking a Field Service Engineer to install and maintain diagnostic testing equipment while ensuring best-in-class service. You will also assist in business development and manage service documentation.

The ideal candidate will possess a degree in a relevant field and have 4+ years of experience in the domain. This role includes a competitive salary and comprehensive benefits package, promoting professional growth and development.

Qualifications

• 4+ years of experience in instrument installation, repairs, maintenance.
• 2+ years of experience for candidates with a Bachelor's degree.
• Valid driver's license with a good driving record.

Responsibilities

• Install, maintain, verify performance and repair diagnostic equipment.
• Drive sales of service contracts and support products.
• Maintain documentation and manage inventory levels.

Skills

Electro-mechanical troubleshooting

Ability to follow directions

Knowledge of laboratory safety practices

Communication skills

Education

Associate or Technical Degree

Bachelor’s Degree in Life Sciences or related discipline

Job description

Field Service Engineer

Location: Seattle, WA (US Remote - CA, US Remote - OR)

About Us. Revvity is a developer and provider of end‑to‑end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity.

Key Responsibilities

• Installation, Maintenance & Repair
  • Installations of critical diagnostic testing instrumentation.
  • Install, maintain, verify performance and repair Revvity equipment at customer sites ensuring best‑in‑class service within established time frame and assigned geographical area.
  • Drive toward zero service recalls for any reason.
  • Provide on‑time scheduled preventative maintenance for contract customers, remedial maintenance for non‑contract customers billed at an hourly rate and all warranty services which apply to our products in the field.
  • Complete assigned preventive maintenance calls at customer sites within prescribed time frame and established performance standards.
  • Demonstrate knowledge of and adherence to the Installation, warranty, and service agreement provisions to provide adequate billing information to the customer.
• Business Development
  • Drive the sale of value‑added options to our customers including new service contracts, service contract upgrades and instrument add‑ons to existing contracts.
  • Encourage customers to purchase training, support, software, laboratory services products and field‑installed computer hardware upgrades.
  • Assist and support local sales representatives to secure new instrument orders.
  • Contribute to division profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables.
• Information/Asset Management
  • Maintain up‑to‑date electronic and repair documentation for dispatch, inventory and service support functions of the job.
  • Perform timely completion of required reports to ensure the integrity of the service system.
  • Accountable for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc.
  • Manage inventory levels to ensure that adequate supply and appropriate records are maintained.
  • Continuous skill development: actively seek and attain higher level certification through participation in company sponsored training & development initiatives.
  • Maintain certification criteria associated with CSE position.

Physical Requirements

The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will regularly be required to walk, stand, sit, talk or hear; to use hands or fingers to handle, feel or operate objects, tools, or controls; and reach with hands and arms. Additionally, the employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Basic Qualifications

• Associate Degree or Technical Degree with 4+ years of experience in instrument installation, repairs, maintenance OR Bachelor’s Degree in Life Sciences, Electronics, Mechanics, Biotechnology or related discipline and 2+ years of experience in instrument installation, repairs, maintenance.

Preferred Qualifications

• Valid driver’s license with a good driving record; frequently travel long distances and occasionally travel overnight.
• Knowledge of laboratory safety practices as defined by the Company and/or the customer’s site safety code.
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions.
• Ability to operate personal computer to enter data and generate reports, and communicate clearly and effectively with customers, peers, managers and other technical support professionals.
• Experience with Radioisotope Detection systems (Beta and Gamma Counters).
• Electro‑mechanical troubleshooting skills a must.
• Willingness to travel is required.

Compensation

Base salary range: $80,000.00 – $100,000.00 USD. This range reflects the minimum and maximum target for a new hire in this position. The base pay offered to the successful candidate will take into account internal equity, work location, and additional factors, including job‑related skills, experience, and relevant education or training. Base pay is only one part of our total compensation package and is determined within a range. This range allows the successful candidate to have an opportunity to progress within the position and develop at our company. This base pay range does not take into account bonuses, equity, or other benefits which may be applicable and are dependent on the level and position offered.

Benefits

• Medical, dental, and vision insurance options.
• Life and disability insurance.
• Paid time‑off.
• Parental benefits.
• Compassionate care leave.
• 401(k) with company match.
• Employee stock purchase plan.

Learn more about Revvity’s benefits by visiting our Bswift page. Log‑in instructions are provided towards the bottom of the Bswift page. For benefit‑eligible roles only. Part‑time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.

Equal Opportunity Employer

Revvity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic or status protected by applicable federal, state, and/or local laws. If you are an applicant with a disability that requires reasonable accommodation to complete any part of the application process or are limited in the ability—or unable to use—the online application system and need an alternative method for applying, you may contact [e-mail].