Remote Field Service Automation Engineer - Customer Support

Abbott; Los Angeles (CA); Remote; USD 43,532 - 87,064; Full time

Benefits offered by this job

HIP PPO medical plan

Retirement savings plan

Tuition reimbursement

FreeU education benefit

Job summary

Abbott is seeking an Automation Support Professional for remote work primarily in the Los Angeles area. This role entails providing Level I and Level II technical support for automation accounts while enhancing customer experience through troubleshooting hardware, software, and reagent issues.

The ideal candidate will have a minimum of 2 years of experience with laboratory instrumentation and interfacing with customers. The position offers competitive pay ranging from $31.60 to $63.20 per hour, along with robust benefits including medical and retirement plans.

Qualifications

• Minimum 2 years of experience with laboratory instrumentation.
• Minimum 2 years of experience interfacing with customers.

Responsibilities

• Provide ongoing proactive product support for assigned accounts.
• Deliver Level I support for error codes that can be repaired in less than 1.5 hours.
• Troubleshoot and diagnose root causes using standard tools.

Skills

Customer support

Troubleshooting

Laboratory instrumentation

Education

Associate's Degree or equivalent experience

Job description

Abbott is seeking an Automation Support Professional for remote work primarily in the Los Angeles area. This role entails providing Level I and Level II technical support for automation accounts while enhancing customer experience through troubleshooting hardware, software, and reagent issues.

The ideal candidate will have a minimum of 2 years of experience with laboratory instrumentation and interfacing with customers. The position offers competitive pay ranging from $31.60 to $63.20 per hour, along with robust benefits including medical and retirement plans.