Remote Field Property Claims Specialist

State Farm; Fort Collins (CO); On-site; USD 63,000 - 90,000; Full time

Benefits offered by this job

Annual raise and bonus

Healthcare premium coverage

Tuition assistance

Job summary

State Farm is seeking a Property Field Inspection Claim Specialist to conduct on-site inspections for residential and commercial properties, assess damages, and manage claims with a remote-field work setup. You will work with policyholders, agents, and teams to gather information and resolve cases efficiently while maintaining exceptional service standards.

The role requires a valid driver's license, physical agility for roof inspections, and strong knowledge of policy terms.

Qualifications

• Investigate problems, evaluate information, and make well-supported decisions.
• Interpret detailed policies and apply them to real-world situations.
• Learn unfamiliar concepts quickly and apply knowledge in practice.
• Interact with policyholders, agents, and stakeholders to move claims forward.
• Communicate clearly and empathetically with customers.

Responsibilities

• Conduct on-site inspections and assessments for residential/commercial claims.
• Gather information from policyholders and agents to resolve claims efficiently.
• Handle inspections with potential emotional considerations professionally.
• Provide exceptional customer service throughout the claims process.
• Document findings and prepare detailed reports to support claims handling.
• Investigate and adjust property claims up to $500,000 exposure.
• Evaluate coverage and terms to determine claim validity and compliance.
• Negotiate and settle claims within authorized limits.

Skills

Investigative reasoning

Policy interpretation

Rapid learning

Customer communication

Interpersonal skills

Detail orientation

Mobile/desktop document tools

Physical agility

Driver's license

Education

Bachelor's degree or equivalent

Tools

Xactimate

XactContents

Job description

State Farm is seeking a Property Field Inspection Claim Specialist to conduct on-site inspections for residential and commercial properties, assess damages, and manage claims with a remote-field work setup. You will work with policyholders, agents, and teams to gather information and resolve cases efficiently while maintaining exceptional service standards.

The role requires a valid driver's license, physical agility for roof inspections, and strong knowledge of policy terms.