Remote CNC & Automation Field Technician

Siemens AG; Elk Grove Village (IL); Remote; USD 61,000 - 104,000; Full time

Job summary

Siemens AG is seeking a senior technical specialist who can support customer equipment remotely and onsite from a home office. The role requires extensive travel and near-airport proximity for site work, with a strong focus on Siemens SINUMERIK and SIMODRIVE platforms.

You will diagnose complex issues, supervise subcontractors, and create status updates while identifying new opportunities with customers and supporting sales engineering efforts.

Qualifications

• Proficiency in English both written and verbal.
• 8+ years of experience in electrical or electronic fields.
• Knowledge of Siemens SINUMERIK and SIMODRIVE products.
• Experience with PLC, control systems, automation, Lean.
• Willingness to travel up to 75-95% and legally authorized to work in the U.S.

Responsibilities

• Complete broad scope of product and systems support including install, commissioning, maintenance, and evaluation of customer equipment and systems.
• Provide scheduled and emergency support remotely and onsite.
• Provide all levels of user support.
• May manage sub-contractors and monitor delivery.
• Create Report and Status Updates of project status.
• Explore new opportunities while engaged directly with customers (remote or onsite).
• Supports sales by identifying potential additional business and providing leads to sales engineer.
• Delivers support services by using remote connections to customer systems.
• Diagnoses, clarifies, and resolves technical problems.
• Clarifies events, analyses traces and diagnostic information, provides information about findings to solve the issue and provides guidance for the next steps (site visit)
• Use escalation strategy to assist customers.

Skills

English proficiency

Problem solving

Deep technical know-how

Education

BS in Electrical or Electronic field

Tools

SINUMERIK

SIMODRIVE

Job description

Siemens AG is seeking a senior technical specialist who can support customer equipment remotely and onsite from a home office. The role requires extensive travel and near-airport proximity for site work, with a strong focus on Siemens SINUMERIK and SIMODRIVE platforms.

You will diagnose complex issues, supervise subcontractors, and create status updates while identifying new opportunities with customers and supporting sales engineering efforts.