Remote Federal ServiceNow Developer ITSM/CSM

MetaPhase Consulting; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Job summary

MetaPhase is seeking a hands-on ServiceNow Developer to support a Federal client, focusing on ITSM/CSM configurations and integrations. The role requires writing and troubleshooting scripts, configuring flows, doing workspaces setup, and ensuring secure, scalable solutions in a client-facing capacity.

Remote in the U.S. with strong communication and technical skills, a public trust clearance or ability to obtain one is expected. Compensation is commensurate with experience and market norms.

Qualifications

• 4+ years of ServiceNow Developer experience supporting Federal client environments.
• Experience with Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, ACLs, Notifications, Reports, Dashboards, and Service Catalog items.
• Experience with JavaScript and ServiceNow scripting, including Glide APIs and server-side/client-side development patterns.
• Experience supporting ServiceNow ITSM and/or CSM implementations, enhancements, or sustainment work.
• Experience with integrations, including REST APIs, Integration Hub, data imports, transform maps, and/or MID Server.
• Ability to work directly with Federal client stakeholders, facilitate technical discussions, and explain solution trade-offs clearly.
• Strong written and verbal communication skills, including the ability to document requirements, designs, decisions, and implementation notes.
• Experience supporting Federal clients is required.
• U.S. Citizenship is required; ability to obtain a Public Trust clearance.

Responsibilities

• Serve as a ServiceNow Developer for a Federal client, configuration options, platform best practices, and practical implementation approaches.
• Develop and configure ServiceNow applications, forms, flows, business rules, client scripts, script includes, UI policies, notifications, reports, dashboards, and integration components.
• Translate business and technical requirements into ServiceNow designs, user stories, acceptance criteria, and implementation tasks.
• Support ITSM, CSM, and related ServiceNow modules; experience with Public Sector Digital Services (PSDS) is a strong plus.
• Build and maintain scoped applications and custom ServiceNow functionality using platform tools and modern development practices.
• Configure and support ServiceNow Workspaces, UI Builder, Playbook Experiences, Flow Designer, Integration Hub, REST APIs, and MID Server integrations as needed.
• Participate in requirements sessions, sprint planning, demos, testing, defect triage, and stakeholder reviews with Federal client teams.
• Collaborate with architects, business analysts, testers, and delivery leaders to ensure solutions are secure, scalable, reusable, and maintainable.
• Document technical designs, configuration decisions, data mappings, process flows, and deployment notes.
• Support platform governance, code reviews, release management, and adherence to security, performance, and compliance standards.
• Contribute to internal ServiceNow practice growth through reuse of assets, demos, lessons learned, recruiting support, and knowledge sharing.

Skills

ServiceNow

JavaScript

Glide APIs

ITSM/CSM experience

Communication

Education

Bachelor's degree in Information Technology

Tools

REST APIs

Integration Hub

MID Server

UI Builder

Job description

MetaPhase is seeking a hands-on ServiceNow Developer to support a Federal client, focusing on ITSM/CSM configurations and integrations. The role requires writing and troubleshooting scripts, configuring flows, doing workspaces setup, and ensuring secure, scalable solutions in a client-facing capacity.

Remote in the U.S. with strong communication and technical skills, a public trust clearance or ability to obtain one is expected. Compensation is commensurate with experience and market norms.