Remote Federal Reporting & Analytics Specialist

Maximus; Des Moines (IA); À distance; USD 45 000 - 69 000; Plein temps

Résumé du poste

Maximus seeks a remote Analyst to support a federal program within a consolidated contact center environment. You will build reports and dashboards to deliver actionable insights to operational leaders, and provide daily updates to the client.

The role requires data analysis, strong attention to detail, and the ability to pass a federal background check. Equipment will be provided to enable a compliant remote work setup.

Qualifications

• Bachelor's degree in relevant field and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• U.S. Citizenship and ability to pass a security clearance
• 2+ years of specific experience performing data analytics within a call center environment
• Experience with Microsoft Power Platform preferred
• Experience with MicroStrategy preferred
• Ability to quickly learn and adapt to new technologies
• Strong attention to detail
• Strong critical thinking and problem-solving skills

Responsabilités

• Responsible for database administration, data consolidation, data analysis and management reporting.
• Design database reports based on the requestor’s requirements in support of key business strategies.
• Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
• Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
• Create user guides and train on use of database reports, as necessary.

Connaissances

Data analytics

Reporting

Critical thinking

Problem solving

Attention to detail

Adaptability

Formation

Bachelor's degree

Outils

Power Platform

MicroStrategy

Microsoft Excel

Power BI

Power Apps

Power Automate

Amazon Connect

Description du poste

Maximus seeks a remote Analyst to support a federal program within a consolidated contact center environment. You will build reports and dashboards to deliver actionable insights to operational leaders, and provide daily updates to the client.

The role requires data analysis, strong attention to detail, and the ability to pass a federal background check. Equipment will be provided to enable a compliant remote work setup.