Remote Data & Reporting Analyst — Dashboards

Maximus; Providence (RI); Remote; USD 45,000 - 69,000; Full time

Job summary

Maximus is seeking a remote Analyst to support a federal program in a consolidated contact center environment, responsible for building reports and dashboards, delivering daily reports to the client, and performing ad hoc data analyses. The role is fully remote and contingent upon contract award, with the ability to pass a federal background check and equipment provided for remote work.

Essential duties include database administration, data consolidation, and development of reporting solutions.

Qualifications

• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• U.S. Citizenship and ability to pass a security clearance
• 2+ years of specific experience performing data analytics within a call center environment
• Experience with Microsoft Power Platform preferred
• Experience with MicroStrategy preferred
• Ability to quickly learn and adapt to new technologies
• Strong attention to detail
• Strong critical thinking and problem-solving skills

Responsibilities

• Responsible for database administration, data consolidation, data analysis and management reporting.
• Design database reports based on the requestor’s requirements in support of key business strategies.
• Perform queries, data extraction, manipulation, and analysis to provide reporting solutions.
• Monitor customer usage, upgrades, and reporting tools; monitor queries and ensure security of various components.
• Create user guides and train on use of database reports, as necessary.

Skills

Data analytics

Attention to detail

Critical thinking

Problem solving

Fast learner

Education

Bachelor's degree in relevant field

Tools

Microsoft Power Platform

MicroStrategy

Power BI

Power Apps

Power Automate

Microsoft Excel

Amazon Connect

Job description

Maximus is seeking a remote Analyst to support a federal program in a consolidated contact center environment, responsible for building reports and dashboards, delivering daily reports to the client, and performing ad hoc data analyses. The role is fully remote and contingent upon contract award, with the ability to pass a federal background check and equipment provided for remote work.

Essential duties include database administration, data consolidation, and development of reporting solutions.