Remote Federal EHR Clinical Workflow Analyst

Rackner; United States; Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) matching

Paid time off & holidays

Professional development

Remote equipment

Job summary

Rackner is seeking a Clinical Workflow Analyst to diagnose and resolve complex EHR and clinical workflow issues in federal healthcare environments. You will manage cases, document resolutions, and collaborate with clinical, technical, and service management teams to maintain reliable clinical applications.

The role emphasizes frontline EHR expertise, workflow improvement, and hands-on support during go-lives and transitions, with remote work across the United States.

Qualifications

• 5+ years of professional experience supporting electronic health records (EHR) or clinical applications.
• Direct experience supporting clinical workflows within military healthcare EHR environments.
• Experience handling application support cases using ServiceNow.
• Active U.S. Government Secret security clearance.
• Strong functional troubleshooting, analytical, documentation, and communication skills.

Responsibilities

• Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths.
• Manage assigned application support cases from initial contact through user-confirmed resolution, maintaining accurate documentation and coordinating with specialized teams when needed.
• Maintain clinical workflow documentation and competency mappings, ensuring alignment with application functionality, operational processes, and evolving user needs.
• Evaluate the functional impact of application releases and changes, identifying workflow implications and communicating findings to appropriate stakeholders.
• Provide functional application expertise during priority incidents, contributing to troubleshooting and coordinated resolution through case closure.
• Analyze service tickets and available application performance data to identify recurring challenges and recommend improvements to training, user adoption, and automation processes.
• Provide functional application assistance during go-lives and clinical unit transitions, including occasional onsite engagement to address issues and facilitate operational readiness.

Skills

EHR support

Clinical workflows

Documentation

Communication

Analytical thinking

Tools

ServiceNow

Job description

Rackner is seeking a Clinical Workflow Analyst to diagnose and resolve complex EHR and clinical workflow issues in federal healthcare environments. You will manage cases, document resolutions, and collaborate with clinical, technical, and service management teams to maintain reliable clinical applications.

The role emphasizes frontline EHR expertise, workflow improvement, and hands-on support during go-lives and transitions, with remote work across the United States.