Clinical Workflow Analyst — Federal Health IT (Fully Remote)

Rackner; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Paid time off

Company holidays

Job summary

Rackner, Inc. is seeking a skilled Healthcare IT professional to diagnose and resolve complex clinical application issues within Tier II/III support, focusing on EHR systems and clinical workflows in federal healthcare environments.

The role requires 5+ years of experience with EHRs or clinical apps, and an active U.S. Government Secret clearance. You will handle support cases end-to-end, document workflows, and collaborate with specialized teams to ensure timely resolutions.

Qualifications

• 5+ years of professional experience supporting electronic health records (EHR) or clinical applications.
• Direct professional experience supporting clinical workflows within designated military healthcare EHR environments.
• Active U.S. Government Secret security clearance.

Responsibilities

• Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths.
• Manage assigned application support cases from initial contact through user-confirmed resolution, maintaining accurate documentation and coordinating with specialized teams when needed.
• Maintain clinical workflow documentation and competency mappings, ensuring alignment with application functionality, operational processes, and evolving user needs.

Skills

EHR support

Clinical workflows

Security clearance

Tools

EHR Systems

Clinical Applications

Job description

• Investigate and diagnose complex Tier II/III clinical application and workflow issues, identifying functional disruptions and determining appropriate resolution paths.
• Manage assigned application support cases from initial contact through user-confirmed resolution, maintaining accurate documentation and coordinating with specialized teams when needed.
• Maintain clinical workflow documentation and competency mappings, ensuring alignment with application functionality, operational processes, and evolving user needs.

Qualifications:

• 5+ years of professional experience supporting electronic health records (EHR) or clinical applications.
• Direct professional experience supporting clinical workflows within designated military healthcare EHR environments.
• Active U.S. Government Secret security clearance.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company matching contributions.
• Paid time off and company holidays.

Rackner

Rackner provides healthcare technology solutions, focusing on clinical applications for federal healthcare environments. They are a company that values practical problem-solving, technical curiosity, and accountability, with a team-oriented culture.