Remote Federal App Support Specialist - DART

USATII

Washington (District of Columbia)

Hybrid

USD 108,000 - 132,000

Full time

41 hours ago

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Job summary

USATII is seeking a Federal Service Desk / Application Support Specialist to deliver technical application support, incident intake, user administration assistance, and operational troubleshooting for the DART platform. The role focuses on modernizing FEMA deployments and ensuring smooth production operations for government users.

You will distinguish user errors from defects, coordinate with engineers, and help maintain the proposed 8:00 a.m.–6:00 p.m.

Qualifications

3+ years of experience providing enterprise application support or technical customer support.
Experience with complex business applications, multiple user roles, and permissions.
Familiarity with ITIL incident management practices and government information security requirements.

Responsibilities

Provide technical application support, incident intake, and user administration assistance for DART.
Investigate support requests by examining logs, diagnostics, and workflow status.
Route critical incidents to engineering and track resolution through approved procedures.
Assist with onboarding and access administration for government users.
Maintain accurate service records and generate periodic reports on requests and incidents.