Remote Family Success Manager: Bridge Families & Advisors

InGenius Prep; United States; Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Remote work flexibility

Professional development

Job summary

InGenius Prep is hiring a Family Success Manager in the United States. This role focuses on building relationships with families, providing updates during their child's study abroad journey, and collaborating with internal advisors to ensure quality service. The ideal candidate has a Bachelor's degree, at least 2 years in education service or client support, excellent communication skills, and the ability to handle multiple tasks. A supportive and collaborative work environment is offered, along with competitive salary and benefits.

Qualifications

• Minimum 2 years of experience in education services or high-touch client support.
• Strong project management mindset with ability to multitask and drive execution.
• Fluent English to communicate with overseas advisors and parents.

Responsibilities

• Act as the main point of contact for families with regular updates.
• Ensure services meet family needs through collaboration with advisors.
• Track service completion rates and monitor key performance indicators.

Skills

Communication skills

Project management

Customer service

Cultural understanding

Education

Bachelor's degree or above

Tools

Google Suite

Job description

InGenius Prep is hiring a Family Success Manager in the United States. This role focuses on building relationships with families, providing updates during their child's study abroad journey, and collaborating with internal advisors to ensure quality service. The ideal candidate has a Bachelor's degree, at least 2 years in education service or client support, excellent communication skills, and the ability to handle multiple tasks. A supportive and collaborative work environment is offered, along with competitive salary and benefits.