Remote Experience Planning Specialist

Nexora Talent; New York (NY); Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Ongoing training and support

Opportunities for growth and advocacy

Competitive compensation based on perf

Job summary

Nexora Talent is seeking an Experience Planning Coordinator to support clients by coordinating personalized service experiences and ensuring smooth communication throughout the planning process.

You will assist with planning, respond to inquiries via phone, email, and chat, manage client requests, and coordinate with internal teams to deliver high-quality service. Excellent organizational skills and reliability are essential.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Ability to work independently and in a remote or fast-paced environment.
• Basic computer proficiency (email, scheduling tools, CRM systems).
• Previous customer service or coordination experience is a plus.

Responsibilities

• Assist clients with planning and coordinating customized service experiences.
• Provide timely and professional customer support via phone, email, and chat.
• Manage client requests, updates, and follow-ups in a timely manner.
• Collaborate with internal teams to ensure seamless service delivery.
• Maintain accurate records and documentation of client interactions.
• Identify client needs and recommend appropriate solutions.

Skills

Communication

Organizational skills

Time management

Independent worker

Remote work

Tools

CRM systems

Scheduling tools

Email/Chat support tools

Job description

Nexora Talent is seeking an Experience Planning Coordinator to support clients by coordinating personalized service experiences and ensuring smooth communication throughout the planning process.

You will assist with planning, respond to inquiries via phone, email, and chat, manage client requests, and coordinate with internal teams to deliver high-quality service. Excellent organizational skills and reliability are essential.